help is here:
I hope I can help you with your issue!
what OS do you have?
if you have XP like most people... try this.
start your computer and hit the F8 key and select safemode with networking.
Steps to cleanup IE browser:
1.Open an Internet Explorer Page.
2.Click on Tools and click on Internet Options.
3.Click on Delete cookies
4.Click on Delete files with a check mark on delete all offline content. 5.Click on Clear History. 6.Click on the Security tab and click on Default Level. 7.Click on the Programs tab and click on Reset Web Settings (Uncheck the option for resetting the home page). 8.Click on the advanced tab and click on Restore Default and uncheck the box that says, "Enable third party browser extension (requires restart). 9.Restart the computer. 10.Again, Open an Internet Explorer Page. 11.Click on Tools and click on Internet Options. 12.Click on the Settings tab that is next to Delete files. 13.Click on View files 14.In the window "temporary Internet Files, Right click on each program file and choose delete (each should be removed individually). 15.Click on View Objects. 16.In the window "Downloaded Program Files, Right click on each program file and choose Remove (each should be removed individually). If you don't want to do this, then next option will be to call HP and ask them to do a non-destructive system recovery.
2.Try an online virus scan:
Go to
http://housecall.trendmicro.com/ Click on scan now, its free
Choose location, highlight 'united states', and click on GO
Put a check mark against 'my computer' and also put a check mark in 'autoclean' and then click on SCAN After completing the scan, try to delete the virus if any and restart the computer and try to open the application
let me know what happen.
not only will it clear your EX.. it should fix it, if not you may have a driver issue going on.
let us know
good Luck!
Spider
