I have Windows XP Home, SP2, and I use Outlook (from Office XP/2002) for email. I just recently had my computer reloaded and am now getting my Outlook set up again. I downloaded and installed the Microsoft Outlook back-up pst file, (which I had used before for several years with great success) and now when I try to do a back-up of Outlook (I want it to go to "My Documents") I get a pop-up box saying:
"Error Copying File or Folder Cannot copy Outlook: Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use."
When this happens, Outlook is closed....I am trying to send the back up to my documents, and I don't know anything about "write-protected". In the Outlook Personal File Backup box, where it asks for the destination of file, I have: <C:\Documents and Settings\Owner\My Documents\My Backup >. I don't know if this is a correct way to tell it where I want it to go....but it doesn't seem to work.
I have uninstalled the Back-up Program, and reinstalled it, and it does the same thing.
I would really appreciate any help anyone can give me. How do I tell if the Personal Folders are "write protected"
And how should I fill out the line about where to send the back-up?
I am a very frustrated senior citizen who would appreciate "baby steps" on how to handle this problem.