Thanks again for responding. Yes, I read the article. I'm not sure what to do, though. It says,
"RESOLUTION
To resolve this issue, contact J. River to inquire about the availability of a fix for this issue."
This may seem like a silly question, but how do I go about contacting this person?
BTW, I contacted Dell and was able to fix the runtime error regarding My Pictures/My Documents folder (at least for now). The technician sent me a file entitled "WinsockXPFix." For a while, the internet problem seemed to be fixed also, but now it continues to show runtime error messages.