Hi Anita
I have tried the recommended settings with one
question.
For the enable Java SSL 2.0 and SSL 3.0, I have
gone to the advanced tab but when I scroll down
there is no "Java (Sun) " hence there is no option
"Use Java 2".
The only options relating to Java under the Advanced
tab are:-
Java console enable
Java logging enable
JIT compiler
I have tried all the other settings you suggested
only the Java one I could not complete as
you suggested I ticked the box for Java logging
enabled.
I have tried to upload pictures but it is staying on
the upload timer forever, just like the original
problem.
This is the other information :-
Browser version - Orange Speedtouch Connection
ISP - Orange Speedtouch 330 PPP Connection
Type of connection - Broadband/ Modem
Antivirus - Spyware doctor
Error message - None just stays on picture upload
timer forever
What size is your photo - Not sure just normal
size have tried from
two cameras both the same
result.
Error steps - Going through tje normal procedure
to list an item and the problem
occurs at the picture upload, where
it stays on the upload timer.
Listing Time of Day - I have tried all times
throughout the day with the
same results.
Regards
Bob Simpson
--- eBay United Kingdom Customer Support
<
[email protected]> wrote:
> Hello,
>
> Thank you for contacting us regarding the problems
> you're facing whilst
> uploading pictures for your item on eBay.
>
> After reviewing your account, it seems that you are
> facing problems
> while uploading the pictures for your item in Quick
> Sell. First of all,
> there are some settings I'd like to ask you to check
> on your internet
> browser to make sure it's set up correctly for using
> Quick Sell. I've
> included instructions for Internet Explorer.
>
> If this doesn't resolve the problem, we'll need some
> more information
> from you to help us pinpoint the problem. Please
> reply to this email and
> answer the questions I've listed below.
>
> Here's what you should do now:
>
> 1) Enable Java, SSL 2.0 and SSL 3.0
> 2) Allow first party and session cookies
>
> Note: You'll need to close all internet windows as
> you follow these
> instructions. If you've already entered information
> for your listing,
> copy the text into Word or Notepad so you don't have
> to type it all
> again.
>
> - Enable Java, SSL 2.0 and SSL 3.0
>
> 1. Click on Tools and then choose "Internet
> Options".
> 2. On the Advanced tab, scroll down to "Java (Sun)".
> 3. Tick the box next to "Use Java 2".
> 4. Scroll further down to "Security" and tick the
> boxes next to "Use SSL
> 2.0" and "Use SSL 3.0".
> 5. On the Security tab, click "Custom Level".
> 6. Scroll down to "Scripting" and make sure the
> "Enable" radio button is
> selected for "Scripting of Java applets".
> 7. Click OK to save your preferences.
>
> - Allow first party and session cookies
>
> 1. Click on Tools and choose "Internet Options".
> 2. On the Privacy tab, click "Advanced".
> 3. Check whether the "Accept" radio buttons is
> selected for both
> First-party and Third-Party Cookies.
>
> Tip: If they are greyed out but incorrect, you can
> tick "Override
> automatic cookie handling" to change the settings.
>
> Once you've followed all of these steps, please
> close all Internet
> Explorer windows and try uploading your picture
> again.
>
> Information we need to investigate further
>
> If you've followed these instructions but you're
> still having problems
> uploading your pictures, please reply to this email
> and answer these
> questions to help us investigate:
>
> 1) Which browser and browser version are you using?
> (e.g. Internet
> Explorer 5.5)
>
> 1a) If you use Internet Explorer 6: What is the
> exact version number?
> (You can find this by opening a new browser window
> and going to "Help" >
> "About Internet Explorer")
>
> 2) Who is your ISP (Internet Service Provider)? If
> relevant, which of
> their offers are you using? (e.g. BT YAHOO! Option
> 2)
>
> 2a) If you are with AOL: Are you registered on the
> eBay/AOL co-branded
> site?
>
> 3) What type of connection are you using? (e.g.
> modem, ISDN, Broadband)
>
> 4) Which operating system are you using? (e.g.
> Windows 98, Mac)
>
> 5) Are you using any firewall or anti-virus
> software? If so, which
> program(s)?
>
> 6) What is the error message which you receive?
>
> 7) What type of image are you trying to upload (e.g.
> Jpeg, gif, bmp)
>
>
What is the size of your photo(s) (e.g. 450 KB)?
>
> 9) What steps did you follow before you received the
> error?
>
> 10) What time approximately were you trying to
> upload your photo(s)?
>
> I hope this information helps you resolve the
> problem. If not, we look
> forward to your response so we can investigate this
> issue further.
>
> Kind regards,
>
> Anita George
> eBay Customer Support
> ____________________
>
> The whole world can talk for free! Find out more at
>
www.skype.com> ____________________
>
>
>
> Original Message Follows:
> -------------------------
>
> Additional Information
> User ID: rabslob
> Question Text
> Hi
> I have been using ebay in the past to sell items and
> uploading pictures
> to my listing.
> All of a sudden the system will not upload pictures
> to my listing.
> Ican upload from my camera to my computer, but when
> I browse for the
> picture and select one, the timer just shows when I
> try to upload the
> picture, and I am unable to complete my listing with
> a picture.
> Is there a problem with the ebay system or any way
> to get over this
> problem
>
_______________________________________
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