Images not showing up on a some websites (mainly Facebook)

[smilesgirl]

Essentially much of my problem is tied to one website, Facebook. However I have experienced periodic problems with other websites over the last week as well...though not as extensive and certainly not as persistent.

For those familiar with Facebook, I cannot view my friends' profile photos (nor my own.) Other images on the website (photo albums, other non-photo graphics) appear with no problem. This has been going on for about a week. Initially I could see a random profile picture or two and my own profile photo would occasionally show up. Then they all turned to the little red X's.

I've tried the following suggestions I've found on the web with no real success:
deleted temp files, deleted cookies, turned off pop-up blocker temporarily, added Facebook as safe website (for pop-ups and cookies), restored IE to original settings, installed latest version of Java. I also downloaded Firefox and has success viewing the site correctly during my first 2 visits, however now no profile photos can be seen using Firefox either. A few days ago, I started seeing some profile photos again (but the majority were still X's.) I was having more widespread internet problems last night and deleted temp files again, but now the few photos that were showing up are entirely gone.

I'm running Vista, using IE 7 and am not that computer savvy (certainly not compared to most of you on here!)

I would truly appreciate any help fixing this problem and thank you all in advance.

-Steph

[neljan]

What about malware? have you scanned for spyware/viruses?

What anti-virus programs do you use?

I doubt it could be that, but it's worth a shot...

[patio]

Create a new (temporary) profile in FaceBook and see what happens...this will tell you if it's them or your machine and help narrow things down.

[Broni]

See, if it works in Firefox....

[neljan]

She did say that she had tried FF:

I've tried the following suggestions I've found on the web with no real success:
deleted temp files, deleted cookies, turned off pop-up blocker temporarily, added Facebook as safe website (for pop-ups and cookies), restored IE to original settings, installed latest version of Java. I also downloaded Firefox and has success viewing the site correctly during my first 2 visits, however now no profile photos can be seen using Firefox either.

[Broni]

Oooops...

[neljan]

Happens to the best of us...

[smilesgirl]

Thanks everyone!!!

I created a new profile in Facebook and still can't see profile photos.

Since my first posting, I've also tried the following: downloaded and tried viewing the site using Opera (didn't work), restored IE settings again (didn't help) and spent 2 hrs in a chat with HP (none of their suggestions worked, however the one thing i haven't done that they said was a last resort was a Startup Repair.)

As for virus/spyware, I have Trend Micro Antivirus with Spyware  (last scan was yesterday) and Webroot Spysweeper (last full scan was 8 days ago so I'm running one now.) My problems started about 2 weeks ago.

Again thanks for your help!

[Broni]

I assume, you have Vista DVD....

[smilesgirl]

Vista was pre-installed on my laptop.

[Broni]

Well, if you don't have Vista DVD, then you can't:

last resort was a Startup Repair

Please...
Download HijackThis:
http://www.snapfiles.com/get/hijackthis.html
and post its log.

[smilesgirl]

HP sent me this link about doing a startup repair: http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx

HijackThis log is attached.

THANKS for looking into this for me.

[recovering space - attachment deleted by admin]

[Broni]

From your link:

If you have a Windows Vista installation disc, you need to restart (boot) your computer using the installation disc. If you do not restart your computer from the disc, the option to repair your computer will not appear.

[Broni]

I hope, your Windows firewall is ON, is it?

Then, I can't see any antivirus running. What's up with it?

Next...
Go Start>Control Panel>Add\Remove, and...
Uninstall any of the following programs associated with Viewpoint:
    * Viewpoint Manager
    * Viewpoint Media Player
    * Viewpoint Toolbar

Post new HJT log.

[smilesgirl]

I assumed it was telling me to follow the directions for the 2nd option where it says "If Startup Repair is a preinstalled recovery option on your computer."

I checked and it says my Windows Firewall is ON.

I went to my programs/features section in control panels. Viewpoint Player was there and I uninstalled it, but no other Viewpoint things were listed. However I went to my Start menu and looked up Viewpoint after and found that Viewpoint Manager has an icon in my Control Panels. BUT, there isn't an option that I can see where I can remove it. When I right click on it, my options are to Open or Create Shortcut. Not sure how to remove it.

My Trend Micro Antivirus also says it's running and all of the recommended settings are selected. Same with my Webroot Spysweeper (and the scan I ran for spyware today came back with nothing.)