Is this AT&T? If so:Normally AT&T will set up the SSID and the WEP key for you. You just have to make sure you get the WEP key entered correctly. One important thing is to check your local area connection and make sure it'll automatically obtain an ip address. Just go to control panel > network connections, right click "local area connection" and go to properties. Highlight the "internet protocol" entry in that box, and click properties. Verify that both IP and DNS are set to obtain automatically. If that's set, and you have your WEP key in correctly, it should work. If not, AT&T may be able to help or hang around and Broni, Patio or some other smart person will be by.