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Author Topic: Windows Media Player freezes  (Read 6014 times)

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Candora

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    Windows Media Player freezes
    « on: May 17, 2008, 09:49:09 AM »
    Oh God. Something happened. One day, my computer was working it's usual self, and then the next, programs like Windows Media Player is slowing down or freezing up on contact! Making everything else freeze up! Virus scanning kind of led me to a dead end. Dumb Avast!...lots of trojans and stuff...

    Whoops

    Windows XP HP Pavilion Home Edition

    Windows Media Player 11

    Updated as far as it can go
    « Last Edit: May 17, 2008, 11:58:40 AM by Candora »

    quaxo



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    Candora

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      Re: Windows Media Player freezes
      « Reply #2 on: May 17, 2008, 11:59:10 AM »

      Broni


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      Re: Windows Media Player freezes
      « Reply #3 on: May 17, 2008, 01:35:27 PM »
      Quote
      lots of trojans and stuff...

      Print these instructions out.

      1. Download SUPERAntiSpyware Free for Home Users:
      http://www.superantispyware.com/

          * Double-click SUPERAntiSpyware.exe and use the default settings for installation.
          * An icon will be created on your desktop. Double-click that icon to launch the program.
          * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
          * Close SUPERAntiSpyware.

      Restart computer in Safe Mode.
      To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen

          * Open SUPERAntiSpyware.
          * Under "Configuration and Preferences", click the Preferences button.
          * Click the Scanning Control tab.
          * Under Scanner Options make sure the following are checked (leave all others unchecked):
                o Close browsers before scanning.
                o Scan for tracking cookies.
                o Terminate memory threats before quarantining.
          * Click the "Close" button to leave the control center screen.
          * Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
          * On the left, make sure you check C:\Fixed Drive.
          * On the right, under "Complete Scan", choose Perform Complete Scan.
          * Click "Next" to start the scan. Please be patient while it scans your computer.
          * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
          * Make sure everything has a checkmark next to it and click "Next".
          * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
          * If asked if you want to reboot, click "Yes".
          * To retrieve the removal information after reboot, launch SUPERAntispyware again.
                o Click Preferences, then click the Statistics/Logs tab.
                o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
                o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
                o Please copy and paste the Scan Log results in your next reply.
          * Click Close to exit the program.
      Post SUPERAntiSpyware log.

      RESTART COMPUTER!

      2. Download Malwarebytes' Anti-Malware: http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html to your desktop.

          * Double-click mbam-setup.exe and follow the prompts to install the program.
          * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
          * If an update is found, it will download and install the latest version.
          * Once the program has loaded, select Perform full scan, then click Scan.
          * When the scan is complete, click OK, then Show Results to view the results.
          * Be sure that everything is checked, and click Remove Selected.
          * When completed, a log will open in Notepad.
          * Post the log back here.

      The log can also be found here:
      C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
      Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

      RESTART COMPUTER!

      3. Download HijackThis:
      http://www.snapfiles.com/get/hijackthis.html
      Post HijackThis log.

      Candora

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        Re: Windows Media Player freezes
        « Reply #4 on: May 18, 2008, 08:28:44 AM »
        Posted the logs I have.

        Although I did the SUPERAntiSpyware scan NOT in Safe Mode, because I've had experience with that before and I never could open a lot of programs

        [recovering space - attachment deleted by admin]

        Broni


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        Re: Windows Media Player freezes
        « Reply #5 on: May 18, 2008, 11:56:56 AM »
        *** Is Windows firewall on?

        *** Disable TeaTimer, as it'll interfere with the cleaning process:
        Right click Spybot's TeaTimer System Tray Icon.
        Click Exit Spybot-S&D Resident.
        TeaTimer closes.

        *** There are two antivirus programs listed: Avast, and Computer Associate Antivirus. One has to go!


        1. Print this post out, since you won't have an access to it, at some point.

        2. Close all windows, except for HijackThis.

        3. Put a checkmark next to the following HijackThis entries (some entries will be checkmarked to disable unnecessary startups; in those cases (marked with *), no actual program will be removed):

        - O2 - BHO: (no name) - {2390F91F-186A-47CF-B607-CEE6C8D4016D} - (no file)
        - O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - (no file)
        - O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
        - O2 - BHO: (no name) - {938A8A03-A938-4019-B764-03FF8D167D79} - (no file)
        - O2 - BHO: (no name) - {941508F8-CCD9-44E0-AC29-4F1E141373F7} - (no file)
        - O2 - BHO: (no name) - {F88310BA-827B-4806-A016-BFD374B9E623} - (no file)
        - O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
        - O4 - HKLM\..\Run: [svhost] "C:\WINDOWS\svhost.exe"
        - *O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
        - *O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
        - *O4 - .DEFAULT User Startup: AutoTBar.exe (User 'Default user')
        - *O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
        - *O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
        - O20 - Winlogon Notify: fccyayw - fccyayw.dll (file missing)
        - O20 - Winlogon Notify: vtsqp - C:\WINDOWS\system32\vtsqp.dll (file missing)


        4. Click on Fix checked button.

        5. Restart your computer in Safe Mode (keep tapping F8 key, when your computer starts, until menu appears)

        6. Open Windows Explorer. Go Tools>Folder Options>View tab, put a checkmark next to Show hidden files, and folders.

        7. Delete following files/folders (if present):

        - ALCXMNTR.EXE, svhost.exe files from C:\Windows

        8. Restart in Normal Mode.

        9. Post new HijackThis log.

        evilfantasy

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        Broni


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        Re: Windows Media Player freezes
        « Reply #7 on: May 18, 2008, 03:14:25 PM »
        What the heck?
        Candora? What do you think, you're doing?

        Candora

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          Re: Windows Media Player freezes
          « Reply #8 on: May 18, 2008, 03:35:19 PM »
          I think I'm doing what he says. What? did I screw something up? WMP is working anyway? =/

          Broni


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          Re: Windows Media Player freezes
          « Reply #9 on: May 18, 2008, 03:37:30 PM »
          Well, evil, and me, we're both analyzing your logs...

          Candora

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            Re: Windows Media Player freezes
            « Reply #10 on: May 18, 2008, 03:43:20 PM »
            Oh, so should I like, do what you said too?

            BTW. Pretty sure Windows Firewall is on

            Broni


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            Re: Windows Media Player freezes
            « Reply #11 on: May 18, 2008, 04:04:32 PM »
            No. Topic closed.