Thanks for the quick response. I am some what of a dummy when it comes to computers. But I think is was not to refresh but to reformat. Taking old junk off and all. But I want to explore the old information, emails, pictures, etc. So can I recover any of it? If so how? Also I was wrong about what I have.....Dell computer with microsoft windows xp. I sure hope you can help me. Also one more thing. We had two people (users) on our computer at one time. The other person has deleted their user name, how do I recover that as well? Doing a whole lot of snooping hope you can help...this is my computer but investigating those who have used it in the past....