*** Disable Windows Defender, as it'll interfere with cleaning process:
* Open
Windows Defender * Click
Tools * Click
General Settings * Scroll down to
Real Time Protection Options * Uncheck
Turn on Real Time Protection * After you uncheck this, click on the
Save button
* Close
Windows Defender*** Download, and run
QuickTime Killer:
http://www.softpedia.com/get/System/Launchers-Shutdown-Tools/QuickTime-Killer.shtmlQuickTime Killer will remove QuickTime from start up and kill any running QuickTime processes. This application runs silently at start up and closes itself as soon as it takes care of QuickTime
1.
Print this post out, since you won't have an access to it, at some point.2. Close all windows, except for HijackThis.
3. Put a checkmark next to the following HijackThis entries (
some entries will be checkmarked to disable unnecessary startups; in those cases [marked with *], no actual program will be removed):
- *O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
- *O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1198172220\ee\AOLSoftware.exe
- *O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
- *O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
- *O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
- *O4 - HKLM\..\Run: [Malwarebytes Anti-Malware Reboot] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
- *O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
- *O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
- O4 - HKCU\..\Run: [cmds] rundll32.exe C:\Users\larae\AppData\Local\Temp\urqNHYSJ.dll,c
- *O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
- *O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
- *O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
- *O4 - Startup: Registration .LNK = C:\Program Files\Ubisoft\Telltale Games\CSI-Hard Evidence\Register\RegistrationReminder.exe
- *O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
- *O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
- *O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
- *O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\system32\PSIService.exe4. Click on
Fix checked button.
5. Restart computer in
Safe Mode (keep tapping F8 key, when your computer starts, until menu appears)
6. Open
Windows Explorer. Go Tools>Folder Options>View tab, put a checkmark next to
Show hidden files, and folders.
7. Delete following files/folders (
if present):
-
urqNHYSJ.dll file from C:\Users\larae\AppData\Local\Temp
8. Restart in Normal Mode.
9. Post new HijackThis log.