Author Topic: USB Failure (Read 16779 times)

Hammer1 · « **on:** December 19, 2008, 11:29:41 AM »

My two USB ports from motherboard and three from PCI card are not working and I'm in desperate need of assistance. So far I have:
Checked in BIOS and indicates USB is ENABLED and supporting high speed.
Device Manager says everything working properly, shows no problems. Checked updates just in case, all the most recent are installed.
Went into Power Management and unchecked box " allow computer to turn off devices to save power"
I then disconnected pc form wall outlet for an hour in case pc was holding settings
Powered up and ports still not working.
Is there anything else I can check or do, I'm wide open to suggestions
Thanks in advance

fgdn17 · « **Reply #1 on:** December 19, 2008, 07:06:25 PM »

if you remove the pci usb card do the ones on the mother board work??

start there, if they don't work..can you disable them and just try the pci card ones???

Good Luck

Raptor · « **Reply #2 on:** December 20, 2008, 03:42:28 AM »

What Windows/Service pack and other important information that is lacking?

Hammer1 · « **Reply #3 on:** December 20, 2008, 09:55:01 AM »

Win XP Home edition with SP3

I just had eye surgery and will have to get assistance in removing pci card but I disabled all ports and then Enabled them one at a time, tried them individually. I also did everything previously mentioned in SafeMode also, no luck
I tired both printer and digital camera in each port too, but to no avail
That's where I sit now, Dead in The Water

Raptor · « **Reply #4 on:** December 20, 2008, 09:56:57 AM »

Are the USB controllers detected in your device manager?

fgdn17 · « **Reply #5 on:** December 20, 2008, 11:52:57 AM »

Quote from: Hammer1 on December 20, 2008, 09:55:01 AM

Win XP Home edition with SP3

I just had eye surgery and will have to get assistance in removing pci card but I disabled all ports and then Enabled them one at a time, tried them individually. I also did everything previously mentioned in SafeMode also, no luck
I tired both printer and digital camera in each port too, but to no avail
That's where I sit now, Dead in The Water

Humor me...

disabling is not good enough...REMOVE the pci card, then boot up,goto control panel, system, hardware, device manager and select the plus sign next to universal serial bus controllers, right click each controller and select uninstall...re-boot and let them be configured, check the 2 usb ports...report results...

Thanks

Hammer1 · « **Reply #6 on:** December 20, 2008, 06:52:52 PM »

When I got this thing apart, then realized there is no pci usb card . my Intel D865perl mobo has 4 internal header connections that must be controlling the front usb ports

USB Ports 4 from Back Panel, 4 from Internal Header - USB 2.0 (from Intel)

Yes, the USB controllers are detected in device manager.

Uninstalled, re-booted, still no operating USB ports

patio · « **Reply #7 on:** December 20, 2008, 08:22:29 PM »

A 4 port PCI/USB card with firewire also will run you about 15 to 30 dollars depending on where you are...
Installation with help from a friend should take no longer than 15 minutes tops.

Although not the most glamarous solution probably the least painful...
Best of Luck.

fgdn17 · « **Reply #8 on:** December 20, 2008, 08:23:23 PM »

usb controller on motherboard must be dead...!!!???

but strange that you say "the USB controllers are detected in device manager."

found this for your mobo:

http://support.intel.com/support/motherboards/desktop/sb/cs-009024.htm

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProductID=949&DwnldID=14713&strOSs=44&OSFullName=Windows*%20XP%20Professional&lang=eng

just an FYI-

Good Luck

Raptor · « **Reply #9 on:** December 21, 2008, 02:27:58 AM »

What kind of USB devices are you trying to connect?

Hammer1 · « **Reply #10 on:** December 21, 2008, 07:53:13 AM »

I have a Lexmark 8350 printer that I only use once a month or so ,just to keep the ink moving. Rarely use it.
And a Fuji digital camera. This whole thing came to light when I went to upload a couple of pics to the computer.
Yes, the controllers show up in the device manager

Raptor · « **Reply #11 on:** December 21, 2008, 08:10:30 AM »

So the printer is not recognized either?

What happens if you remove the camera from the device manager and then reconnect it?

Hammer1 · « **Reply #12 on:** December 21, 2008, 09:53:56 AM »

I can't find the camera in device manager unless it is covered by " plug and play software enumerator" which is active. This is not new hardware, both printer and camera about two years old and have been working fine. My son sometimes used a little portable drive that contains his resume etc in the usb port too which never gave a problem.

Raptor · « **Reply #13 on:** December 21, 2008, 09:59:15 AM »

You'll have to uncover hidden devices first. Go Here

I'd delete all ghost entries related to USB devices.

Hammer1 · « **Reply #14 on:** December 21, 2008, 12:25:31 PM »

This was at the start of your link:

Device Manager displays only non-Plug and Play devices, drivers, and printers when you click Show hidden devices on the View menu. Devices that you install that are not connected to the computer (such as a Universal Serial Bus [USB] device or "ghosted" devices) are not displayed in Device Manager, even when you click Show hidden devices.

I couldn't find anything camera related in device manager.

Raptor · « **Reply #15 on:** December 21, 2008, 12:36:16 PM »

Quote from: Hammer1 on December 21, 2008, 12:25:31 PM

This was at the start of your link:

Device Manager displays only non-Plug and Play devices, drivers, and printers when you click Show hidden devices on the View menu. Devices that you install that are not connected to the computer (such as a Universal Serial Bus [USB] device or "ghosted" devices) are not displayed in Device Manager, even when you click Show hidden devices.

I couldn't find anything camera related in device manager.

Scroll down with your eyes just a wee bit on that page.

Quote

To work around this behavior and display devices when you click Show hidden devices:

Hammer1 · « **Reply #16 on:** December 21, 2008, 01:03:44 PM »

Ok, got hidden devices up via command prompt as per link, but could not find anything for or related to camera

Raptor · « **Reply #17 on:** December 21, 2008, 01:06:23 PM »

Quote from: Hammer1 on December 21, 2008, 01:03:44 PM

Ok, got hidden devices up via command prompt as per link, but could not find anything for or related to camera

Alright, and what about any other USB devices that can be removed?

By the way, do you recall what happened to your PC before his happened? Did you install a new driver, a Windows update or anything else?

Hammer1 · « **Reply #18 on:** December 21, 2008, 01:43:56 PM »

There are no other USB devices on the pc. It has been some time since I used a USB port for anything. I check for updates every other day and update when applicable. The computer works great otherwise, quite fast, no nasties on board etc, regular scans

patio · « **Reply #19 on:** December 21, 2008, 01:46:13 PM »

Quote from: patio on December 20, 2008, 08:22:29 PM

A 4 port PCI/USB card with firewire also will run you about 15 to 30 dollars depending on where you are...
Installation with help from a friend should take no longer than 15 minutes tops.

Although not the most glamarous solution probably the least painful...
Best of Luck.

Raptor · « **Reply #20 on:** December 21, 2008, 01:54:51 PM »

Quote from: Hammer1 on December 21, 2008, 01:43:56 PM

There are no other USB devices on the pc. It has been some time since I used a USB port for anything. I check for updates every other day and update when applicable. The computer works great otherwise, quite fast, no nasties on board etc, regular scans

Try the following;

Delete HID and Composite USB (Human Interface Devices)
Delete USB Root Hubs (Universal Host Controllers)
Delete USB Host Controllers (Universal Host Controllers)

Then restart.

Or go with what Patio suggests for a quick workaround. Chances are your USB ports might jump back to live after one update or another in the near (or far) future.

fgdn17 · « **Reply #21 on:** December 21, 2008, 02:12:22 PM »

another thing you MAY want to try:

http://support.microsoft.com/kb/950249

Hammer1 · « **Reply #22 on:** December 21, 2008, 02:22:25 PM »

I will do that Raptor, thanks
If I remove SP3(and I thought about that) how hard is it to reinstall ?

I'm open to all suggestions and in the meantime, I await a snowstorm coming very shortly. Merry Xmas from Nova Scotia, Canada.

Raptor · « **Reply #23 on:** December 21, 2008, 02:28:57 PM »

Quote from: Hammer1 on December 21, 2008, 02:22:25 PM

I will do that Raptor, thanks
If I remove SP3(and I thought about that) how hard is it to reinstall ?

I'm open to all suggestions and in the meantime, I await a snowstorm coming very shortly. Merry Xmas from Nova Scotia, Canada.

I don't think uninstalling SP 3 will help unless you uninstall SP2 as well. When you download USB drivers for a mainboard, the manufacturer often says that you should either load these drivers or update to SP2 which would lead me to believe that the support for a lot of USB controllers is in SP2 and not SP3 or SP1.

Anyhow, it wouldn't be very hard to reinstall. You can get the downloader here

I'd keep that as a last resort and if you're in a really experimental mood. You might damage your Windows installation if something goes wrong.

Try completely uninstalling all USB related devices first.

By the way, could you try booting from a USB device to see if the ports and controller are still functioning on a hardware level? Or hooking up a USB keyboard and entering the BIOS from there. You might need to enable 'USB Legacy support' for USB hardware to work during POST.

IF you can't boot from a USB device, try going into safe mode and hook up a USB device there to see what happens.

By the way, are you absolutely 100% positive that your BIOS is properly configured when it comes to USB devices?

Hammer1 · « **Reply #24 on:** December 21, 2008, 03:08:54 PM »

In BIOS it says........USB boot.....ENABLED
Then in advanced, i go to USB Configuration and it says:

High Speed USB........ENABLED
Legacy USB Support...ENABLED
USB 2.0 Legacy Support..... Full-Speed

Having a hard time locating HID device in Device manager..help

Raptor · « **Reply #25 on:** December 21, 2008, 03:13:25 PM »

Might not be there if you do not have a USB mouse or keyboard (or any other input device) so you can skip that.

BIOS seems fine indeed.

Restart your computer to let the changes take effect, Windows will most likely need a minute or so to reinstall the drivers.

If that didn't work, try booting from a USB device or enter the BIOS using a USB keyboard so that we can test the controller and USB ports without Windows interfering.

Hammer1 · « **Reply #26 on:** December 21, 2008, 04:21:12 PM »

I don't have a USB keyboard.
I uninstalled the five Universal Host Controllers and uninstalled the five USB Root hubs and rebooted. The controllers and the root hubs reinstalled themselves. I did exactly that at least twice yesterday with same results as just now.
The only devices I have that connect via USB are my camera and printer.

I haven't tried removing SP3 yet, can I remove that and install SP2 to see what happens ? I read somewhere recently that SP3 has been causing various problems for some folks, for apparently no rhyme or reason. I don't know

Raptor · « **Reply #27 on:** December 21, 2008, 04:34:57 PM »

First try booting into safe mode (F8 before Windows loads) and using a USB device from there.

it'd be really handy dandy if you could find a USB key or mouse/keyboard.
Something less complex than a camera or a printer...

Raptor · « **Reply #28 on:** December 21, 2008, 04:53:47 PM »

Quote from: fgdn17 on December 21, 2008, 04:45:28 PM

reader error...never mind...LOL

Eh?

Hammer1 · « **Reply #29 on:** December 21, 2008, 05:22:03 PM »

went into Safe Mode, USB ports still not working

DFND-jimjim1 · « **Reply #30 on:** December 21, 2008, 07:10:12 PM »

That happened to me before...but I fixed it by doing nothing...it just started working again.

Raptor · « **Reply #31 on:** December 22, 2008, 03:05:33 AM »

Quote from: Hammer1 on December 21, 2008, 05:22:03 PM

went into Safe Mode, USB ports still not working

Confirm that your USB ports and controllers work at all by the aforementioned method(s).

If they do not, you will have to invest in the solution Patio offered.

If they do, you could look into uninstalling SP3 and SP2. However, I think it is less time consuming and more safe to simply reinstall Windows after having made the proper back-ups...

Lets first confirm the status of your controller O.K?

Hammer1 · « **Reply #32 on:** December 22, 2008, 07:55:22 AM »

The Controllers are active in device manager as well as Root Hubs. In both Safe Mode and regular mode I had at different times both disabled and uninstalled controllers and hubs, each time re-booting. The controllers and root hubs would reappear in device manager, in both Safe Mode and regular mode, no difference.

Raptor · « **Reply #33 on:** December 22, 2008, 08:06:04 AM »

Quote from: Hammer1 on December 22, 2008, 07:55:22 AM

The Controllers are active in device manager as well as Root Hubs. In both Safe Mode and regular mode I had at different times both disabled and uninstalled controllers and hubs, each time re-booting. The controllers and root hubs would reappear in device manager, in both Safe Mode and regular mode, no difference.

You're not following me.

Test the controller and ports by booting from a USB device or entering the BIOS using a USB keyboard.

Hammer1 · « **Reply #34 on:** December 22, 2008, 12:42:07 PM »

Ok, I'll get my paws on a USB keyboard. I'll try it in every USB port I got, hope I find one that works

Raptor · « **Reply #35 on:** December 22, 2008, 12:47:48 PM »

Quote from: Hammer1 on December 22, 2008, 12:42:07 PM

Ok, I'll get my paws on a USB keyboard. I'll try it in every USB port I got, hope I find one that works

Yeah, me too. Otherwise you'll have to go with Patio's solution.

Hammer1 · « **Reply #36 on:** December 22, 2008, 01:52:37 PM »

I'll let you know the end result.

Once again Thank You one and all for your help

hammer

Hammer1 · « **Reply #37 on:** January 07, 2009, 10:38:53 AM »

Hello Again:
I installed a PCI USB card, but there is something that is keeping it non-operational, although it shows up in Device Manager

?
But, my USB ports from motherboard are now working, but only with my sons thump drive, not my camera or printer.So I completely uninstalled printer and camera from system, even removed all entries I could find in the Registry. I have not re-installed yet.

Is there something I should do before reinstalling camera & printer software, or should I install and hope for the best ?? Thanks

BC_Programmer · « **Reply #38 on:** January 07, 2009, 10:44:11 AM »

did you install the Drivers for your PCI USB card?

Hammer1 · « **Reply #39 on:** January 07, 2009, 12:02:44 PM »

Yes, drivers were installed for USB card
I'm going to reinstall printer to see what happens,if anything.
I'm not having a whole bunch of luck

Geek-9pm · « **Reply #40 on:** January 07, 2009, 12:33:37 PM »

The piratical solution was already given:

Quote

A 4 port PCI/USB card with firewire also will run you about 15 to 30 dollars depending on where you are...
Installation with help from a friend should take no longer than 15 minutes tops.

BC_Programmer · « **Reply #41 on:** January 07, 2009, 01:23:52 PM »

Quote from: Geek-9pm on January 07, 2009, 12:33:37 PM

The piratical solution was already given:
Quote
A 4 port PCI/USB card with firewire also will run you about 15 to 30 dollars depending on where you are...
Installation with help from a friend should take no longer than 15 minutes tops.

it was also followed.

Quote from: Hammer1 on January 07, 2009, 10:38:53 AM

I installed a PCI USB card

Hammer1 · « **Reply #42 on:** January 07, 2009, 07:02:18 PM »

So far, so Good

Printer is once again working, and camera is uploading pics. Both are working from USB motherboard ports, which was the initial problem way back at first Post.
The USB card is just sitting in the pc doing nothing and can continue doing nothing as along as the motherboard ports work.
I have no idea why the USB ports started working, did nothing more or less than I did everyday for the last several years

Thanks everyone

patio · « **Reply #43 on:** January 08, 2009, 07:22:18 AM »

Good ...so it broke the ports on the new card and now the MBoard ports work ? ?
Ya just gotta love Windows ! !

Geek-9pm · « **Reply #44 on:** January 08, 2009, 11:30:34 AM »

That stange Windows behavior,
says Microsoft,
is not a bug!

It is a Hi-Tech Feature!

Computer Hope Forum

News:

Author Topic: USB Failure (Read 16779 times)

Hammer1

fgdn17

Raptor

Hammer1

Raptor

fgdn17

Hammer1

patio

fgdn17

Raptor

Hammer1

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patio

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fgdn17

Hammer1

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DFND-jimjim1

Raptor

Hammer1

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BC_Programmer

Hammer1

Geek-9pm

BC_Programmer

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Geek-9pm