SP3 and microsoft office 2000

[leigh11]

I have reinstalled windows XP a number of times and have reinstalled microsoft office 2000 afterwards with no trouble (it suits my needs for home use) after installing SP3 I find I am unable to reinstall office 2000. It starts the process then stops loading at a certain point and will not move on.  Today I tried again and found this error E:/PFiles/Common/MSshared/WebSrvEx/40(bin)FP4ANWI.DLL can anyone shed any light on this and how I can fix it.


thanks
Leigh

[fgdn17]

so what happens if you install xp, then update to SP2, then install office 2K, check and verify it, then install SP3, then verify office 2k is still fine...

[leigh11]

Well I hadn't thought of that but I will have to uninstall SP3 I am not sure how to go about that - do you know?

I was also hoping to find out what the error message means?


thanks
Leigh

[fgdn17]

Well I hadn't thought of that but I will have to uninstall SP3 I am not sure how to go about that - do you know?

I was also hoping to find out what the error message means?


thanks
Leigh

uninstall SP3:

http://social.technet.microsoft.com/forums/en-US/itproxpsp/thread/350b2a9c-c075-4e5a-98ce-4200cd68f290/


the error your getting maybe a CD gone bad re:

http://support.microsoft.com/default.aspx?scid=kb;en-us;321339

[leigh11]

Thanks for your reply. I have found SP3 in add/remove programs, I have SP3 on disc I did not install it, once I remove it is it simply follow the prompts on the disc to reinstall, would I be likely to strike any problems?


Norma

[leigh11]

It is having trouble with that particular file E:/PFiles/Common/MSshared/WebSrvEx/400(bin)FP4ANWI.DLL it says verify the file exists and you can access it.

  I am hoping someone can tell me  how can it be missing from the disc suddenly and how do I get it back?


thabks
Leigh

[fgdn17]

It is having trouble with that particular file E:/PFiles/Common/MSshared/WebSrvEx/400(bin)FP4ANWI.DLL it says verify the file exists and you can access it.

  I am hoping someone can tell me  how can it be missing from the disc suddenly and how do I get it back?


thabks
Leigh

showed you in my second pointer above refering to the error...most likely a BAD CD..., like anything they do go bad...get a scratch/etc.

you could try to copy the whole CD to a folder on your hard drive then install from there BUT if the disk has gone bad then you won't be able to copy that file and maybe others...

Good Luck