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Author Topic: Unable to Update  (Read 19364 times)

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Helpmeh

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Unable to Update
« on: April 14, 2009, 04:33:27 PM »
This is my first time posting a new topic here  :'( I really hoped I wouldn't need to, but I know I'm in good hands.

For some reason, my computer (Windows XP Home) will not update, more specifically, it will say that it has updated, but on restart, it prompts me to select computer updates again. Secondly, I get an "Access is Denied" error message 5 out of 5 times trying to update to SP3 (I have SP2).

I have CA Antivirus Security Suit, which was updated somewhat recently (more recently than February).

Attached is a Hijackthis log. I ran it under the recomendation of Broni (incase anyone needs to know).

If there is anything else I should include, more system info, etc., or I should download, tell me please.

Also, it doesn't seem to affect my AV software, just windows update. And I checked, I am NOT infected with conficker.

Edit: I saw nothing suspicious in Add/Remove Programs...

[attachment deleted by admin]
« Last Edit: April 14, 2009, 04:52:35 PM by Helpmeh »
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harry 48



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Re: Unable to Update
« Reply #1 on: April 14, 2009, 05:35:41 PM »
2 bho with no files no names , and facebook , but wait for help i'm no expert , harry
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Helpmeh

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Re: Unable to Update
« Reply #2 on: April 14, 2009, 05:38:24 PM »
Quote from: harry 48 on April 14, 2009, 05:35:41 PM
2 bho with no files no names , and facebook , but wait for help i'm no expert , harry

2 what??? And sorry I havent posted MBAM or SAS, I just got them, and running a scan on MBAM as I type...

It picked up Vundo (I thought I got rid of that last year! :-\) and some other stuff, a screenie of the results is attached, along with the log. I need to restart, so I will be back in a minute.

Final EDIT (for now?): I just finished scanning with SAS (took over 1h)...it's removing problems. Log attached.

[attachment deleted by admin]
« Last Edit: April 14, 2009, 08:15:47 PM by Helpmeh »
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He's playing a game called IRL. Great graphics, *censored* gameplay.

Helpmeh

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Re: Unable to Update
« Reply #3 on: April 16, 2009, 02:20:44 PM »
Quote from: Helpmeh on April 14, 2009, 05:38:24 PM
2 what??? And sorry I havent posted MBAM or SAS, I just got them, and running a scan on MBAM as I type...

It picked up Vundo (I thought I got rid of that last year! :-\) and some other stuff, a screenie of the results is attached, along with the log. I need to restart, so I will be back in a minute.

Final EDIT (for now?): I just finished scanning with SAS (took over 1h)...it's removing problems. Log attached.
New update on my situation:
When I turned on my computer today, I get an error saying that SSUpdate.exe (or something similar) is corrupted, then it tells me to run chkdsk. I run it (without any switches) and it deleted some entry, then closed...I ran it again with the /f switch, and it says that it can't lock onto a drive. So now it will run on restart...I will be back soon after it is completed.
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Karnac



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    Re: Unable to Update
    « Reply #4 on: April 16, 2009, 03:40:44 PM »
    Here's the KB article........http://support.microsoft.com/kb/949377   for the update  issue
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    kpac

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    Re: Unable to Update
    « Reply #5 on: April 16, 2009, 03:53:14 PM »
    BHOs and other entries in HJT with (no file) or (no name) don't really mean anything.

    I don't think this is malware related anyway, but we'll wait and see.
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    Helpmeh

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    Re: Unable to Update
    « Reply #6 on: April 16, 2009, 03:55:40 PM »
    Quote from: Karnac on April 16, 2009, 03:40:44 PM
    Here's the KB article........http://support.microsoft.com/kb/949377   for the update  issue
    The link here is to download an installer for SP3, but I am neither an IT Pro or a Developer, and the updater on update.microsoft.com doesn't help either (tries 3-5). Do I need to be an IT Pro or a developer to do it (required knowlage which I lack)?
    http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en
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    Karnac



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      Re: Unable to Update
      « Reply #7 on: April 16, 2009, 04:18:33 PM »
      Just a thought..... I just saw an update for SP2 ....... is your SP2 up to date?, or would it make sense to reinstall SP2 and then try to install SP3.
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      Helpmeh

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      Re: Unable to Update
      « Reply #8 on: April 16, 2009, 04:21:44 PM »
      Quote from: Karnac on April 16, 2009, 04:18:33 PM
      Just a thought..... I just saw an update for SP2 ....... is your SP2 up to date?, or would it make sense to reinstall SP2 and then try to install SP3.
      I have SP2 (Winver confirms it) so I don't think I need to reinstall it...
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      Karnac



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        Re: Unable to Update
        « Reply #9 on: April 16, 2009, 04:26:40 PM »
        Unless it's missing something (file,dll) that SP3 needs to load.
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        Helpmeh

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        Re: Unable to Update
        « Reply #10 on: April 16, 2009, 04:29:04 PM »
        Quote from: Karnac on April 16, 2009, 04:26:40 PM
        Unless it's missing something (file,dll) that SP3 needs to load.
        It said the problem is something is partially locking the registry...and I got 2 out of 3 of the error messages it shows.
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        evilfantasy

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        Re: Unable to Update
        « Reply #11 on: April 16, 2009, 04:37:16 PM »
        Download Rooter.exe to your desktop

        * Double click Rooter.exe to start the tool.
        * A DOS window will appear and show the scan progress.
        * Once complete a notepad file containing the report will open.
        * Copy & paste the results in your next reply.
        * Close notepad and Rooter will close.

        A log will also save at %systemdrive%\Rooter.txt (Where %systemdrive% is usually C: or the drive that you have Windows installed).
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        Helpmeh

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        Re: Unable to Update
        « Reply #12 on: April 16, 2009, 04:41:49 PM »
        Quote from: evilfantasy on April 16, 2009, 04:37:16 PM
        Download Rooter.exe to your desktop

        * Double click Rooter.exe to start the tool.
        * A DOS window will appear and show the scan progress.
        * Once complete a notepad file containing the report will open.
        * Copy & paste the results in your next reply.
        * Close notepad and Rooter will close.

        A log will also save at %systemdrive%\Rooter.txt (Where %systemdrive% is usually C: or the drive that you have Windows installed).
        Do I need to have my windows closed, will they affect the scan?
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        He's playing a game called IRL. Great graphics, *censored* gameplay.

        evilfantasy

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        Re: Unable to Update
        « Reply #13 on: April 16, 2009, 04:47:46 PM »
        It should run fine.
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        Helpmeh

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        Re: Unable to Update
        « Reply #14 on: April 16, 2009, 04:49:24 PM »
        Quote from: evilfantasy on April 16, 2009, 04:47:46 PM
        It should run fine.
        I got a "Windows - No Disk" error after less than 10 seconds, included: Screenshot, message and parameters.
        Message: c0000013
        Parameters: 75b6bf9c 4 75bsbf9c 75b6bf9c
        Screenshot:

        Note: error appears twice, then can continues (incase that means anything).
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        Where's MagicSpeed?
        Quote from: 'matt'
        He's playing a game called IRL. Great graphics, *censored* gameplay.
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