Please check rist log/new logs

[majakldragon]

The BSOD I get is 0x0000007f
Beginning dump of Physical Memory

There are no other clues. When we get finished here I will check at the XP forum.

[evilfantasy]

That error could be a lot of things. I don't think it's malware though. See here. http://support.microsoft.com/kb/137539

I can't remember if we asked. Do you have your install CD?

Try this also. Not sure if it works in Safe Mode but try anyway.

• Click on Start > Run and type sfc /scannow then press Enter (note the space between scf and /scannow)
  • Let this run undisturbed until the window with the blue  progress bar goes away

SFC - Which stands for System File Checker, retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.

[majakldragon]

I tried the sfc/scannow from run. It loaded for a millisecond and then disappeared. Tried several times and got the same results.

I don't have the CD for THIS computer, and since its XP Pro I don't think my disk which is XP Home will work. My disk is an OEM disk.

It looks like the dysfunctional computer had XP Home on it at 1 time since it shows in the load menu but it was overwritten by Pro.

[majakldragon]

Do you think The I386 file/folder from the Home CD will work for Pro?

[evilfantasy]

No they are different operating systems.

Did you put a space between the sfc and /scannow  ??

[majakldragon]

Yes, typed it exactly sa shown, sfc /scannow, space between sfc and /scannow.
I wonder if it has anything to do with the administrator prmissions thing that I didn't set. I get a warning when I try to install SAS.

[evilfantasy]

Please do the following:

1. Download this diagnostics tool MGADiag.exe and save this to your Desktop.
2. Double-click on MGADiag.exe and click Continue
3. When the program has finished, click on Copy
4. Post the results in your next reply.

[majakldragon]

I think I have discovered the main problem and I will not be fixing it without the original disk. IF I had had the MGADiag program I probably wouldn't have touched this system.

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid Product Key
Validation Code: 8

Cached Validation Code: N/A
Windows Product Key:
Windows Product Key Hash: Windows Product ID:
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {08586C5A-82AE-407A-B371-1FF763D70C4E}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-230-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{08586C5A-82AE-407A-B371-1FF763D70C4E}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TY9F3</PKey><PID>55274-640-4940936-23492</PID><PIDType>1</PIDType><SID>S-1-5-21-448539723-602162358-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4600i              </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="3"/><Date>20040826000000.000000+000</Date></BIOS><HWID>B1DC39E701848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1B1D1:Dell Inc|1B1D1:Microsoft Corporation
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

OEM Activation 2.0 Data-->
N/A

[evilfantasy]

WGA Data-->
Validation Status: Invalid Product Key
Validation Code: 8

Yes Microsoft has made it very hard for people to use Windows when it isn't registered. Contact Microsoft and they will work with you in getting a valid key. Since you got it from work it might end up costing very little or maybe even nothing.

1-866-PCSAFETY (1-866-727-2338). This phone number is for virus and other security-related support. It is available 24 hours a day for the U.S. and Canada.

If you have valid, licensed software, then you need to go to the Windows Genuine Forum, register and post the log at Speak to us at Microsoft! If necessary, copy the original log or provide a link to this thread.

In the event you are a victim of piracy, help is available from this site: Protect Yourself from Piracy

[majakldragon]

Thanks EF. I will contact them and see what they say.

[evilfantasy]

Did you do the XP Pro upgrade?

Where did the license key come from?

You might have to get the original product key and/or the computer serial number and use an XP Home CD to reformat and then reinstall XP Home. This page will help you find the COA. http://www.microsoft.com/howtotell/content.aspx?pg=coa&displaylang=en.

[majakldragon]

EF I did not do the upgrade and don't know where the key came from. The machine belongs to my neighbor and I told her I would see what I could do about removing the viruses. I will find out who did the upgrade and where the key came from, possibly they have the original disk.
The original HOME key is on the side of the computer case since its a Dell but I don't believe the owner has the original disks. I have MY retail disk that goes to my machine but thats all.

[evilfantasy]

If the disks are the same then it will work. XP Home or XP Pro. But you need to use whatever key belongs to the OS. Home or Pro.