1. General Questions:
a. Do other computers connect OK to your wireless network?
b. Does laptop connect OK to someone else's wireless network?
c. Does laptop travel back and forth between work and home wireless networks?
d. What operating system (and service pack level) does laptop use?
2. Unable to make a successful wireless connection - common reasons:
a. Mismatched configuration
b. Wireless Auto Configuration is enabled and a third party wireless configuration tool is installed
c. Wireless AP is performing MAC address filtering
d. Sources of signal interference
e. Sources of signal attenuation
See
Troubleshooting Microsoft Windows XP-based Wireless Networks in the Small Office or Home Office for details.
3. General things you can try:
a. Recycle power on your wireless access point.
b. Check your laptop's TCP/IP configuration using "ipconfig /all" command from a command prompt window.
(1) Do you have an acceptable IP address, subnet mask, default gateway assigned to the wireless network adaptor?
(2) Is it set manually or dynamically via DHCP?
c. Use "ping" command from command prompt window to check connectivity.
(1) ping 127.0.0.1 to test TCP/IP protocol stack.
(2) ping <laptop_ip_address> to test connection to laptop adaptor.
(3) ping <default_gateway> to test connection to another LAN node.
(4) ping 69.72.169.241 to test connect
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