Best Buy, Circuit City Reps Push Unnecessary Recovery Discs

[Computer Hope Admin]

When Ian Griffith of Queens, New York, purchased an HP notebook from a Circuit City store in Brooklyn earlier this year, the salesperson urged him to have the chain's in-store Fire Dog technicians create Windows XP recovery discs in case Griffith needed to reinstall the OS.

"I specifically asked if this was something I could do on my own," Griffith says, and the answer was no. The salesperson, Griffith says, insisted that there were only two ways to obtain such discs: have them made at the store for $30, or buy them from HP for nearly twice as much.

Link

[2k_dummy]

Iwonder how many people were duped by this. The store denials can be immediately trashed. If it were not policy, so many stores coast-to-coast would not be doing this. It smells like a class action law suite to me.