One of my brother-in-law's who is really good with computers, but of course he doesn't have alot of time a lives a good bit away also just got a new job and is swamped. He came over and trying to help me and mom with her computer too is having a bunch of problems too. The last time he came over, he put a bunch of stuff on both computers- ccleaner, malwarebytes, all that stuff. But one thing he said is not to have hijackthis fix anything because it will cause a big problems if you do. But said it's ok to keep it on the computer so that you can get a log for any forums out there, just don't have it fix anything though. Also, due to his job and all he hasn't got a chance to look into the combofix thing to figure out how to do it. I think he mentioned is it geeks to go? Is a site he goes on.
We also have had several different repairmen working on our computers over the years too. Which due to some stuff they did wrong, not sure who to use anymore.
Wasn't sure if due to the message if it's some kind of a memory problem? When my nephew who did alot of the stuff when we switched over, the Bellsouth installation cd put all these huge programs on the computer which alot of the stuff out there seems to say it's spyware. We did still have to get a repairman to help finish getting the Internet setup too because of my mom's computer wouldn't connect to the internet. Mine was connecting, but hers wasn't, and it turned out to be these clips in the wall that were defective and not holding together properly.