following the instructions.......I was asked to go into Control Panel............
This step requires that your pc be set up to show extensions for known file types. Which means if you look at any file in your c:\ drive it will show up as afs.sys not just afs. If you don’t see the .sys or .exe or .doc, etc when looking at your files please see TGM post “Showing hidden files, folders and extensions” (
http://techgeekandmore.com/2009/10/24/software-showing-hidden-files-folders-and-extensions-in-windows-vista-and-windows-7/) and follow those steps 1st.
– Once you know you can see the file extensions, open My computer –> C:\ –> Windows –> System32 –> Drivers. In the drivers folder look for a file called afs.sys (There is also one called afd.sys, do not touch that one). If you don’t see afs.sys, then close the Window and restart iTunes.
– If you do see afs.sys, right click it and select rename, and then rename the file to afs.txt. This file (from a company called Oak Technologies) will be there if you have iTunes or Norton Ghost, or Norton 360 (even if you have uninstalled the program). Once you rename that file (notice how I’m saying rename NOT delete). Restart your computer.
Thank you once more