Java hates me!

[hazel312001a]

First of all, I want to say thank you to all you wonderful people in these forums that dedicate your talents and time to helping those of us that are less computer savvy! I am eternally grateful!

My situation: I had the nasty System Tools malware which I have been working with SuperDave to resolve. However we hit a speed bump with the process because the final scans all require Java.

Well my Java was outdated and possibly infected. It didnt remove all the way so I (under Dave's instructions) used the REVO tool to remove the associated files and was able to successfully download the newest version. (I had to use the offline exe because the online one kept telling me that my internet options weren't right?)

Here's the kicker...When I test my version it says there is an error again . I have confirmed Java is enabled in the settings and that java is enabled in the java control panel and that I cleared the cache as instructed on the Java site to correct the error. I even uninstalled and reinstalled but got the same thing.

I think SuperDave is stumped also(he hasn't yet replied to my last post) and that's why I am asking here. I apologize if I'm out of line for asking about this in another forum but since this is a software issue and not a malware issue I thought I would give Dave a break.

Thanx in advance for your assistance!
gina

[Broni]

Download Security Check from HERE, and save it to your Desktop.

    * Double-click SecurityCheck.exe
    * Follow the onscreen instructions inside of the black box.
    * A Notepad document should open automatically called checkup.txt; please post the contents of that document.

[hazel312001a]

Hi Broni! Thank you for taking time to help me! Here is the Security Check log:


Results of screen317's Security Check version 0.99.8 
 Windows XP Service Pack 3 
 Internet Explorer 8 
``````````````````````````````
Antivirus/Firewall Check:
 Windows Firewall Enabled! 
 ESET Online Scanner v3   
 Online Armor 4.5   
```````````````````````````````
Anti-malware/Other Utilities Check:
 Malwarebytes' Anti-Malware   
 CCleaner     
 Java(TM) 6 Update 23 
 Adobe Flash Player   
Adobe Reader 9.4.1 MUI
Out of date Adobe Reader installed!
````````````````````````````````
Process Check: 
objlist.exe by Laurent
 Norton ccSvcHst.exe
 Tall Emu Online Armor OAcat.exe
``````````End of Log````````````


     

       

[Broni]

You have the latest Java installed (Java(TM) 6 Update 23  ), so you're good to go.

On a side note, you should also update Adobe Reader.

[hazel312001a]

Ok I will update Adobe.

Just one more question: Why does the Java site keep giving me an error when testing my install?

Thanx!
gina

[Broni]

What does the error say?
Did you try different browser?

[hazel312001a]

What does the error say?
Did you try different browser?

After I downloaded the new version of Java it automatically sent me to the Java site to "verify my installation". But then it gives an error. It doesn't tell me what the error is it just tells me that" If you can't see your machine info in the box above please check these additional configurations:
 Enable java in your web browser -DONE
 Enable java thru the java plug in control panel-DONE
 Clearing the web cache-DONE
 
But it still won't work.  No I haven't tried a different browser. The machine is my daughters and she is only accustom to IE so I don't really want to put something else on it.

Thanx for your help!
gina

[Broni]

OK, according to SecurityCheck, you have the latest Java installed.
Do you have any actual browser issues, except for the error at Java check site?

[hazel312001a]

Yeah...I can't load Java Applets. lol

Thanx for your help Broni!
gina

[Broni]

I can't load Java Applets

Please elaboarte.

Which browser are we talking about here?
Did you try different browser to see, if you have same issues?

[hazel312001a]

I installed Firefox but that won't evenconnect to the net. I am so frustrated. Why won't Java work?

Gina

Thanx!!

[Broni]

I installed Firefox but that won't evenconnect to the net

Explain, please.

[jason2074]

Have you check your Java Control Panel for any Network settings(use browser settings) or Default Java for browsers->Mozilla family or IE(both should be checked)  under Advanced tab and look for default settings?

[hazel312001a]

Broni: When I click on Firefox to open the browser it says it is" unable to connect" to whatever page I'm trying to open. What's weird is that the tool bar applications at the top seem to work , but if I click on one to go to the page it gives me the same error.


Jason: I have checked every setting in the Java control panel and in the the browser options. Everything I can think of. I even searched the net and tried somethings others had done. I still can't get it to work. (Java)


Thanx for your help!
gina

[Broni]

Does IE work?