Hello and welcome to
Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the
shift key down while inserting the USB storage device for about
10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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I have bad news if it is actually the Sality infection. Please read below.
We can try to run two scans that will verify if it's Sality.Read about the Sality virus infection: This is the malware that exploits the .lnk vulnerability.
Sality is a family of file infecting viruses that spread by infecting exe and scr files. The virus also includes an autorun worm component that allows it to spread to any removable or discoverable drive. In addition, Sality includes a downloader trojan component that installs additional malware via the Web
It then creates and starts a service to load the driver. The driver blocks access to a variety of security software vendor web sites.The virus then disables security software services and ends security software processes. It also disables registry editing and the task manager.
SalityAdditional information about Sality:
Windows fails to correctly parse shortcut files, identified by the ".lnk" extension. The flaw has been exploited most frequently using USB flash drives. By crafting a malicious .lnk file, hackers can hijack a Windows PC with little user interaction: All that's necessary is that the user views the contents of the USB drive with a file manager like Windows Explorer.
Tests showed that the exploit works even when AutoRun and AutoPlay -- two functions that have previously been used by attackers to commandeer PCs using infected flash drives -- are disabled. The rootkit also bypasses all security mechanisms in Windows, including the User Account Control (UAC) prompts in Vista and Windows 7, ...
Worm is named Win32/Stuxnet.A.
Because of these actions, We recommend you do a reformat/reinstall. Attempts to clean this virus to include the backdoor capability usually fail.
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Please download Malwarebytes Anti-Malware from
here.Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Full Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
- Please save the log to a location you will remember.
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.*******************************************
I'd like to scan your machine with ESET OnlineScan•Hold down
Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan•Click the
button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- Click on
to download the ESET Smart Installer. Save it to your desktop.
- Double click on the
icon on your desktop.
•Check
•Click the
button.
•Accept any security warnings from your browser.
•Check
•Push the
Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push
, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the
button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt
