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Author Topic: exclamation in device manager, extra drivers too. hoping for easy fix  (Read 17681 times)

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ejames82

    Topic Starter


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    Hello,

    I am back again with driver problems.  it's a Lenovo ThinkCentre M52 8113-D5U with pentium D and 2gb dual channel ram.  I have a couple of screenshots to help explain as well.

    when the computer first boots into windows xp, I get this error:

    http://img94.imageshack.us/img94/9549/bprint.jpg

    the computer is asking for drivers, but I no longer have that printer connected to the computer, so part of the work involves removing the brother printer drivers.

    the main problem is this problem in device manager:

    http://img201.imageshack.us/img201/7130/devmgr.jpg

    this is the error message that is given on the general tab:

    "This device cannot find enough free resources that it can use. (Code 12)
    If you want to use this device, you will need to disable one of the other devices on this system."

    it looks like an awful lot going on there under 'system devices', and any expert direction would be most appreciated (there appears to be a lot of redundancy showing).  this computer has had quite a bit of work done to it;  bios upgrade, ram upgrade, cpu upgrade, and a psu upgrade.  and that's just what I remember off the top of my head.  these upgrades are detailed in this thread:

    http://www.bleepingcomputer.com/forums/topic420143.html/page__st__45

    I am hoping this is just a simple driver issue. 
    Your help is most appreciated.

    hartbeatmr



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    Good evening ejames82

    The first error is for a "brother AIO printer" so just un-install the printer and remove the brother software suite. Even if you don't have the just un-install the printer software in the normal fashion thru windows "add-remove" and all should be good for that if not just click on this link http://welcome.solutions.brother.com/bsc/public/eu/eu_ot/en/dlf/download_index.html?reg=eu&os=all&type2=-1&prod=hl1240_all&c=eu_ot&lang=en&flang=all and scroll down and pick your OS

     The error in the device manager is the HD audio, reinstall / update the audio drivers. If that doesn't work just download the UAA here is the MS KB link just download the UAA and all will be good. Here is the link http://support.microsoft.com/kb/888111

    Please come back and let us know how you make out, Mike

     
    Statement of the day.  The IT person asked. What kind of computer do you have and the customer replied a white one why?

    ejames82

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      Hello Mike,

      thanks for the reply.

      there was nothing but disappointment from everything that I tried.  i followed your advise right to a Tee.  I will try to keep everything as organized as possible as I explain.

      the exe file downloaded from microsoft (your last suggestion) failed with the message "the service pack you have installed is more current than this one that you wish to install.  you do not need this update."

      when I uninstalled and reinstalled the audio driver it kept coming back.  the exact same thing, with the exact same error message as before.  I continue to have two entries for audio device in device manager.  no change whatsoever.  I do have sound.  I always did.  sorry for not having told you that, my fault.  my problem is just that annoying exclamation point in device manager.  those things usually mean trouble.

      in the screenshot it shows repeated entries of certain devices.  I don't have expertise about how to deal with this issue, but should I be seeing those repeat entries?  can I safely get rid of them?  I know I want one, is this typical to have several?

      ejames82

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        more bad news.  I didn't realize that more could be 'hidden' in device manager, but it can be.  And in my case, more was hidden.
        That won't happen again.

        I clicked 'view'>'show hidden devices' and another exclamation point was revealed.

        http://img594.imageshack.us/img594/218/hiddmgr.jpg

        my wife uses this computer and uses wireless keyboard and mouse, so this isn't too terrible.  her wireless keyboard works fine.

        after all these years of using xp I didn't know that important info could be hidden in here.

        ejames82

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          I have a screenshot that shows that there is nothing conflicting with the audio.  I also disabled the parallel and serial ports in the bios.

          http://img809.imageshack.us/img809/428/irqv.jpg

          I can't think of anything else to try.  I still have both exclamation points.

          Allan

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          What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

          ejames82

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            Hello Allan,

            I can't answer those questions with a whole lot of certainty because my wife uses this computer.  as soon as she gets a computer given to her she connects her wireless keyboard and mouse.  the keyboard works perfectly so far as I can tell.  the mouse goes nuts (it travels incredibly fast) from east to west and rather slow in comparison from north to south, it never seems to want to go straight north to south either, but that is ALWAYS the case with her wireless mice regardless of PC or OS.  her wireless mice have always behaved in that way.

            I have completed a full avast scan which alerted on some password protected pictures (which I have to ask my wife about), but avast did not say they were infected.  only that they could not be scanned. 
            I ran a complete malwarebytes scan last night that found nothing.  it didn't even alert on the pictures that avast detected.

            the computer does not act like it's infected.  other than the exclamation points in device manager and the usual mice issues, it is working good.

            I have done regular manintenance such as cleaning, defrag, checkdisk and they have all been performed successfully.

            I do intend to do more with this.  superantispyware complete scan, eset online scan, and check that java is up to date.  anything else that I can think of will also be done.

            one more thing that is quite important that needs to be mentioned, that is not good news is a microcode error that pops up with two beeps when the computer starts up.  there is a screenshot to go with it:

            http://img802.imageshack.us/img802/4002/picture004vq.jpg

            "0167: no processor bios update found"

            this was mentioned by me to the good folks at bleepingcomputer, but we reached a conclusion (based on the fact that there was a huge increase in performance after the cpu's were changed and the bios upgrade carried out) that it was a glitch that didn't have any effect on the computer's performance.  basically we determined that the error message was in error.

            thanks for the reply, Allan

            Allan

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            So you have the latest bios (please check at Lenovo's website to make sure)? If you haven't already done so, I suggest you download and install ALL the latest drivers from the Lenovo website, starting with the chipset driver.

            Also, please see:

            http://technet.microsoft.com/en-us/library/cc732199%28v=ws.10%29.aspx

            If you do have the latest bios update, please go into bios and reset to default values and reboot. Let's see if that helps.

            ejames82

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              Allan,

              when I flashed the bios, I took the liberty of putting all of lenovo's bios-upgrade software on a disk.  I just checked that disk and everything is still the same.  bottom line is- I have the latest bios upgrade.

              I think I have already come across that link from microsoft, ultimately it will become a fix that ensures the audio driver is up to date.  I will double check it though.  I would like to be mistaken about this.

              "I suggest you download and install ALL the latest drivers from the Lenovo website, starting with the chipset driver."
              I will see what I can come up with.  my ability with drivers is average when my luck is good.  certainly not an expert like you guys, which is why I come here for help with drivers.  I'll definitely get all that software though.

              thanks for the reply.


              Computer_Commando



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              Re: exclamation in device manager, extra drivers too. hoping for easy fix
              « Reply #10 on: July 31, 2012, 06:28:03 PM »
              BIOS version is suppposed to be ;  2EKT46A, 6/2/2009
              From the screenshot, I can't read the BIOS version.  The error message you are getting is the BIOS is unfamiliar with a Pentium D.


              2EKT46A/2EJT46A
              - Fixes a problem with the USB key for dictation software.

              2EKT45A/2EJT45A
              -  Security Enhancement

              2EKT44A/2EJT44A
              - Fixes the intermittent POST 162 error with specific processors
              - Fixes weekly power on event in Setup

              2EKT43A/2EJT43A
              - Updates BIOS support for the Pentium D D0 step processor

              2EKT42A/2EJT42A
              - Updates BIOS processor support

              hartbeatmr



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              Re: exclamation in device manager, extra drivers too. hoping for easy fix
              « Reply #11 on: August 01, 2012, 04:06:36 PM »
              Good evening ejames82 and welcome back

              I have SEEN that IBM error more than i can count this happens for a couple of reasons going back to the IBM 6579 compters

              Just like mentioned in other post's

              #1... Update the BIOS many fixes in newer versions. USB / CPU identity / memory incorrectly seen etc
              #2... Motherboard was replaced and the TPM (trusted platform module) module was removed from the old mobo to the "new / replacement board and doing this is a BIG NO NO if this happened the BIOS will always have this error with out a special flash.
              #3... there is a 2 wire plug that is not installed the wire may still be a "pink wire and a white wire" and the plug it self maybe milky or white (sorry I can't remember if this model had this plug or not.

              Please let us know how you make out, Mike     
              Statement of the day.  The IT person asked. What kind of computer do you have and the customer replied a white one why?

              ejames82

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                Re: exclamation in device manager, extra drivers too. hoping for easy fix
                « Reply #12 on: August 03, 2012, 02:11:26 PM »
                Allan,

                thank you.
                yes, I am very familiar with that website.  that's the site that I have been getting software from.
                I took your advice and reinstalled the chipset drivers.  I did it exactly according to the readme instructions.  I still have those exclamation points in device manager, but the computer still works fine.  at least I know I gave it a shot.  just thought I would let you know about my progress and that I didn't vanish.  I will continue with the rest of your suggestions. 
                thanks.

                ejames82

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                  Re: exclamation in device manager, extra drivers too. hoping for easy fix
                  « Reply #13 on: August 03, 2012, 02:50:05 PM »
                  Computer_Commando,

                  good to hear from you.

                  sorry for the misunderstanding.  that screen that you're seeing is an error screen.  it is not a bios screen.  I have bios info below:

                  flash EEPROM Revision Level 2EKT46A

                  the computer has the correct latest bios upgrade.  the computer works fine except for a couple of rotten exclamation points in device manager that I was hoping were an easy driver fix.

                  that error screen was discussed with the folks at bleepingcomputer and we determined that it was false.  there was a noticeable increase in speed when the cpu's were exchanged so the error could not have been valid.  if the error were true, it seems the computer would not work at all since the cpu would be 'ignored'.

                  thanks for the reply.

                  ejames82

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                    Re: exclamation in device manager, extra drivers too. hoping for easy fix
                    « Reply #14 on: August 03, 2012, 04:51:01 PM »
                    Hello Mike,

                    #1... Update the BIOS many fixes in newer versions. USB / CPU identity / memory incorrectly seen etc
                    the computer is working well at this time, so flashing the bios is extreme.  I would not be willing to go that route at this time.  should the computer suddenly quit working, or start working poorly, then I definitely would be willing to do that, and more.  I don't know if you're suggesting that, but I am just stating my point of view anyway and I hope I am not offending you.

                    here's some bios info for you.
                    EEPROM Revision Level 2EKT46A

                    the bios is the latest, most current version.

                    I will try to get you the rest of that info.

                    #2... Motherboard was replaced and the TPM (trusted platform module) module was removed from the old mobo to the "new / replacement board and doing this is a BIG NO NO if this happened the BIOS will always have this error with out a special flash.

                    the motherboard was not replaced.
                    what is a 'trusted platform module'?

                    #3... there is a 2 wire plug that is not installed the wire may still be a "pink wire and a white wire" and the plug it self maybe milky or white
                    here are pictures of the entire insides.  I don't see one.     
                     
                     
                     
                    http://i54.tinypic.com/33eh8x0.jpg
                    http://i54.tinypic.com/214cznm.jpg
                    http://i51.tinypic.com/2mqqj9k.jpg
                    http://i51.tinypic.com/2gtuopc.jpg
                    http://i54.tinypic.com/2e34z9h.jpg
                    http://i56.tinypic.com/2nqfrsg.jpg
                    http://i55.tinypic.com/35n0ord.jpg
                    http://i51.tinypic.com/2qaim86.jpg


                    the next time I open the case to clean out the dust I will also check the pci slots.  maybe I can change the irq entries by moving the pci cards.

                    thanks for the reply.