codec problem

[jabba69]

Hi guys and gals, Got a problem with a game of video poker. I am running windows 7 and this game used to play on it. The basic problem is the poker part of the game runs i.e the cards come up but where as the video part of the game does not on some of the opponents. I have 18 different opponents to choose from. 6 work the other 12 don't. I have tried contacting the games maker and they suggest it could be a codec problem but surely if some of the opponents play it cant be a video codec problem. Is there any way of finding out which codec I have got installed on my machine? I could re install my windows to start from a recovery disk to take it back to its original settings, but that is my last option. Hope you guys can help.

Thanks Jabba

[DaveLembke]

Which game is this exactly? Reason why I ask is because these types of card games can be installed via Disc or Played through a website, and if its a game played through a website such as a Flash Game etc, you might be looking at just having to update Flash to newest version etc. However if it is like the old Hoyle Card Game CD game, it is something way different.

Also interested in system specs to make sure that this is properly diagnosed and not another issue. Make/Model, OS, RAM, Video Card info.

[jabba69]

Hello Dave
the game is called video strip poker. The game comes on a disc but can be downloaded via the website. Torquemada games is the company.
My PC is as you a zoo storm with eight gig  of RAM running Windows 7 it's I-5 3 GHz  2320 64-bit.
Thanks jabber

[DaveLembke]

Was thinking you had a game made for 32-bit having issues with 64-bit OS, but it behaved before with 64-bit. Surprised the game manufacturer was not helpful in pointing out what codec their game uses. Most games like this come with their own or use the default windows media player codec's for movie clips. There are "many" codec's out there and not knowing exactly which one means its a guessing game of trial and error trying to fix the right one if the game manufacturer is unable to state which one is used.

I ran into an issue with a codec problem about 8 years ago and it was resolved by reinstalling the OS. My Windows Media player would no longer show the video, the screen would be green and I would have audio. Started with installing latest GeForce FX 5200 driver from nVidia, and that didnt change anything. I then tried replacing codec files in the system without any luck for windows media player. I finally got frustrated and backed up my data and using the system restore CD set, wiped my system clean and set it back to factory defaults which fixed this.

[Spoiler]

I would try by starting to uninstalling the game and than reboot and do a freash install