Someone has been hacking into my computer and it seems they are making it obvious that they are doing so. My mouse and cursor moves by itself and clicks on things without my touching (and yes auto-click is turned off). Video feed is also sluggish or lagging. I contacted my pc protection providers several times and we have run every scanning test known to man. Even deleted everything completely off of my computer and restored it to factory setting. But it is still doing the same thing, still even getting Norton 360 high internet usage alerts even with everything deleted off my computer and one window open. So I'm guessing with all the work done this was not software installed to my computer someone is actually hacking my wifi/modem/internet connection via my ip address. My ip address changes every 24 hours, is secured with high encryption and password so I'm not sure how they are doing this. My internet providers are saying it is impossible for this to happen unless the guy is a big time hacker. But I've researched and it seem nowadays their are so many tutorials and program kits you can buy to do this. I have no where else to look or turn, I'm desperate I feel my privacy has completely been invaded. My question is how is this person continously hacking me?
I'm never convinced when people claim they are being "Hacked". Because every single time a person has personally asked me to look at their PC because they are being "hacked"- with tales no different than yours- it's always malware and sometimes even hardware problems. What I'm basically saying is Occam's Razor. Seldom does the evidence really say the machine is being "hacked" because there are far more likely causes for all the behaviour. A little knowledge is a dangerous thing and in this case having some familiarity with the Computer but not being familiar with some of the nitty-gritty details can cause more harm than good because At that stage people seem paranoid; they know about Software,hardware, networks, etc... but they don't know exactly how it all works so it's basically a mystery; and they know about viruses, which affect computers. The end result I often find is people will usually blame all sorts of undesired but easily explainable behaviour on viruses. I knew a person whose PC I had to use for a few moments to print a word document, and for some reason all their menus were near the bottom of the screen. I figured it was a pref thing but I asked later and they said it was "because their Word had a virus". Which naturally was not the case. To this day she still insists that I "cleaned her word virus" when I moved a few Bars to the top of the screen.
That isn't to say that it's not possible for such folks to actually be hacked, but for me it's a case of 'the stopped clock being right twice a day'; if one claims all undesired behaviour and attributes them to 'viruses' and 'hackers' than they will be right for the 0.05% of the time that it actually happens.
No detail about what is being 'clicked'. This leads me to believe that you are simply seeing the mouse move and things be clicked, without any real pattern. This could easily be a broken mouse, I had a mouse that would simply issue clicks randomly because it had a short in the left-mouse button's multiswitch, and similar problems can occur with wireless mice (through connection interference) as well as optical mice (sometimes a hair get's stuck inside and confuses the bejesus out of the optics).
The only way this occurs is with RAT (Remote Access Trojans). These typically piggyback with other malware in software downloads. You've pretty much dismissed this being possible by virtue of doing a factory reset. Apparently Norton is still giving you "high internet usage" alerts. From what I've found Norton only has Alerts for CPU,Memory,Disk, and Handle usage; I cannot seem to find any information on Norton tracking network usage as part of it's alert framework. But maybe it was added more recently. For the other alerts it indicates what is using the resource it is alerting on the most; for example Internet Explorer using High CPU usage would say iexplore.exe. If you are getting these alerts that information would be useful to find out the "how" question you are looking for.
So I'm guessing with all the work done this was not software installed to my computer someone is actually hacking my wifi/modem/internet connection via my ip address.
This makes absolutely no sense. Mouse movements/clicking buttons are not something you can do by simply sending packets to the machine through the network. Not to mention any system is going to be behind a NAT anyway. The fact of the matter is that
a PC cannot be controlled remotely unless there is software being used on that system for that purpose. Thus the only way this could occur is if it was possible to install a piece of software on your machine- this is what Trojans effectively do, most deposit a RAT (Remote Access Trojan/Tool) and allow remote connection. Most don't actually allow the intruder to use Mouse input or "take over" the machine, since the very purpose is to not be detected, so they stick to a Terminal run under a separate account.
I believe Most windows installations come with Remote Desktop or a similar capability, you could check services.msc (Start->Run or Windows Key+R, "services.msc") and see if the Remote Desktop Service is running.
My ip address changes every 24 hours, is secured with high encryption and password so I'm not sure how they are doing this.
IP Addresses aren't secured with anything. I guess you are referring to the Wifi Connection? Even with full access to the LAN it's still not really possible for what you are saying to occur very easily. It would also mean that the person "hacking" you would need to be within range of your Wifi network, which typically doesn't extend more than a few houses.
My internet providers are saying it is impossible for this to happen unless the guy is a big time hacker.
It's "Impossible" because the only way it would happen is if a Hacker that has an undisclosed zero-day exploit that was able to remotely install software on a remote system decided explicitly to target you for no particular reason and install that remote access software and then proceeded to just randomly click things. I think it's fair to say that when we put it that way we really ought to apply a bit of Occam's Razor- that's a pretty extraordinary thing and would require extraordinary evidence, so maybe we should got for something a bit less improbable that explains the problem, such as a broken mouse, mouse port, motherboard, or any number of other things. From what I can tell people claim Norton fires off the other performance Alerts (the ones I found information on existing) for otherwise idle tasks, so if they added one for network use I wouldn't imagine otherwise (and again if you get the notice again take notice of the program it says is using the Network)
But I've researched and it seem nowadays their are so many tutorials and program kits you can buy to do this.
There are exactly 0. Most of those links are frauds designed to part fools from their money, and of those that even have any creedence they still require local access to the machine being "hacked" at some point to install the software, or at least getting somebody to install a trojan. Most commonly tools that claim to let you "hack other PCs" simply install a Remote Access Trojan on the PC they are installed to and make that machine part of the botnet of the software owner. The person installing the program finds the program doesn't "work" and stops using it or uninstalls the main program but the malware stays.
