Hi,
Sorry I'm in the wrong section, not sure what category this issue fits best under. I may also word myself a bit awkwardly, as my English computer/tech vocabulary isn't exactly top notch. >.>
I'll try to describe the issue as accurate as possible. I'm posting on behalf of my son who's on vacation with a computer that seems to be in a spot of trouble, so some details may be lacking.
My son has an Asus G55VW with Win 7 that shows the Asus Recovery Wizard when he turns it on.
We think this might be caused by a small power surge. He had set it to charge overnight, unaware that where he's staying they use a main switch that turns off all electricity in the living room when they go to bed, thus it had not been able to charge. In the morning, they flipped the switch on while the laptop was still plugged in, and we suspect this may have caused the problem (mind you, neither of us have that much of a clue when it comes to these things).
The recovery wizard gives him some options, and we hoped he could use Safe Mode to rescue important documents before running the recovery options, but seems to be no go. When he selected Safe mode, he was sent back to square one. His main concern at this moment, his losing important files, so he hasn't dared touching other options. (We will have a chat about back-up options later..)
So, here's hoping someone might have advise for us. To sum up the actual questions:
-Is it likely this was related to the laptop being plugged in when the main power switch was turned on, and if so, what would the nature of the damage likely be?
-Could this be caused by something else?
-Is it likely that his files can be rescued?
Obviously we don't know if the computer will work again/if the rescue wizard will run at all, since he's waiting while we try to find out if his files are lost.
