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Author Topic: My sisters computer won't start after the update.  (Read 33535 times)

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roorookanga

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    My sisters computer won't start after the update.
    « on: July 30, 2015, 10:47:02 AM »
    So, my younger sister recently updated her Windows 8.1 personal computer to Windows 10. It played like normal, and when it was time for her to go to bed, she turned it off. Pretty normal. Then, this morning, when she tries to turn it on, it won't even show the logo screen. No error report, no screen, just a void of a black screen. When we tried to hit the power button, it would work like normal, though the monitor wouldn't turn on. It is a DELL monitor, if that makes a difference. The computer itself is a Gateway Computer. If you need any more information, ask me.

    Remember, this is my first post. If it was done incorrectly, inform me.
    « Last Edit: July 30, 2015, 11:12:56 AM by roorookanga »

    SuperDave

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    Re: My sisters computer won't start after the update.
    « Reply #1 on: July 30, 2015, 04:29:05 PM »
    It sounds like the monitor. Can you try another monitor?
    Windows 8 and Windows 10 dual boot with two SSD's

    Computer_Commando



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    Re: My sisters computer won't start after the update.
    « Reply #2 on: July 30, 2015, 05:10:07 PM »
    Windows 10 controls the external monitor.  Go to Settings---Display---Multiple displays---Duplicate these displays.

    hTconeM9user



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    Re: My sisters computer won't start after the update.
    « Reply #3 on: August 01, 2015, 01:29:59 AM »
    Later versions of Windows

    MS-DOS, Windows 95, Windows 98, Windows 2000, Windows ME, Windows XP, Windows Vista, Windows 7, and Windows 8 also display a Black Screen of Death when the operating system cannot boot. This is usually due to a missing file. This also happens when the user enables file compression on all files and the operating system compresses. Often the user must reinstall Windows, if the missing file is critical to the boot process. However, more often than not the boot screen will inform the user of the missing file. If the operating system is compressed, it will not be able to boot, even into safe mode. However, booting from another device and uncompressing the files will usually solve the issue.

    In late 2009 several new reports of the Black Screen of Death in Windows XP, Windows Vista, and Windows 7 emerged. At first several claims pointed at a Windows Update. It was later recanted by Prevx as an erroneous report. Microsoft reported that no security update was causing the issue, and it may be tied to malicious software, or malware. In other cases, the black screen was replaced with the Blue Screen of Death. The Black Screen of Death may also be caused by certain components of a computer becoming too hot (overheating).

    Early builds of Windows 8 featured a black screen of death, in place of the traditional blue screen, that appeared to indicate a Stop error. This black screen was simplified compared to the previous blue screen, omitting instructions that the user is recommended to take.
    Running windows 8.1 at moment all protect by McAfee Antivirus, CCleaner and 5 Auslogics products all paid for plus sticky password

    roorookanga

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      Re: My sisters computer won't start after the update.
      « Reply #4 on: August 12, 2015, 03:33:18 AM »
      Windows 10 controls the external monitor.  Go to Settings---Display---Multiple displays---Duplicate these displays.

      I have already put the computer in storage by the time I have replied, though I wasn't able to get to those settings.