my friends monitor screen goes blank after 1-2 hours of use. I traded monitors with him and they both work perfectly, his monitor with my system and my monitor with his system. it only happens when he is using
his monitor with
his system. both systems run windows 10 and were built by me. my system is beefier than his. his drivers for his GPU and monitor are up to date.
his monitor: Samsung 24" CF390 Curved LED Monitor model code: lc24f390fhnxza
https://www.samsung.com/us/computing/monitors/led/samsung-24-curved-led-monitor-lc24f390fhnxza/#specsScreen Size 23.5" Display Type VA
Resolution 1920 x 1080 Aspect Ratio 16:9
Brightness 250cd/m2 Static Contrast Ratio 3,000:1
Power Supply Type AC 100~240V Power Consumption (Typical) Max 25W
Power Consumption (Stand-by) Less than 0.3W Max Stand By Power (DPMS) Less than 0.3W
HDMI input Yes Mac Compatible Yes
Windows Compatible Yes Samsung MagicBright Yes
Samsung MagicUpscale Yes
my monitor: Acer S1 Version s271hl Dbid
his computer:
mobo: GIGABYTE GA-H110M-A (rev. 1.0) LGA 1151 Intel H110 HDMI SATA 6Gb/s USB 3.0 Micro ATX Intel Motherboard
https://www.newegg.com/Product/Product.aspx?Item=N82E16813128873memory: Ballistix Elite 4GB Single DDR4 3000 MT/s (PC4-24000) DIMM 288-Pin Memory - BLE4G4D30AEEA
https://www.newegg.com/Product/Product.aspx?Item=N82E16820156132power supply: EVGA 500 B1 100-B1-0500-KR 80+ BRONZE 500W Includes FREE Power On Self Tester Power Supply
https://www.newegg.com/Product/Product.aspx?Item=N82E16817438012HDD: Seagate 500GB 5900 RPM 16MB Cache SATA 6.0Gb/s 3.5" (ST3500414CS) Internal Hard Drive
https://www.newegg.com/Product/Product.aspx?Item=9SIA5AD1R56040GPU: XFX Radeon RX 480 DirectX 12 RX-480M4BFA6 4GB 256-Bit GDDR5 PCI Express 3.0 CrossFireX Support Video Card
http://www.amd.com/en-us/products/graphics/radeon-rx-series/radeon-rx-480 OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
System Manufacturer Gigabyte Technology Co., Ltd.
System Model H110M-A
System Type x64-based PC
System SKU Default string
Processor Intel® Celeron® CPU G3930 @ 2.90GHz, 2900 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F20, 11/8/2016
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.16299.98"
User Name DESKTOP-EK8NPU5\Terry
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.95 GB
Available Physical Memory 4.95 GB
Total Virtual Memory 9.20 GB
Available Virtual Memory 4.85 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes