Choppy video/audio when playing DVDs

[hans1cha]

Hello,

I was just wondering what could be the problem when my computers video and audio is really choppy when i play a DVD.  It is choppy on Windows Media Center, PowerDVD, etc.  I dont think it could be my graphics card because whenever i play other videos that are not  from a disc, they work just fine, and my display and everything else works great as well.  Here is a summary of what I have from Everest Home edition.  Thanks everybody!

Operating System                                  Microsoft Windows XP Media Center Edition
      OS Service Pack                                   Service Pack 2
Motherboard:
      CPU Type                                          Mobile DualCore Intel Pentium M, 1833 MHz (11 x 167)
      Motherboard Name                                  Dell MM061
      Motherboard Chipset                               Intel Calistoga i945GM/PM
      System Memory                                     1024 MB  (DDR2-533 DDR2 SDRAM)
      BIOS Type                                         Phoenix (05/11/06)

Display:
      Video Adapter                                     ATI Mobility Radeon X1400  (256 MB)
      Video Adapter                                     ATI Mobility Radeon X1400  (256 MB)

    Multimedia:
      Audio Adapter                                     Intel 82801GBM ICH7-M - High Definition Audio Controller [A-1]

    Storage:
      IDE Controller                                    Intel(R) 82801GBM/GHM (ICH7-M Family) Serial ATA Storage Controller - 27C4
      IDE Controller                                    Ricoh Memory Stick Host Controller
      IDE Controller                                    Ricoh MMC Host Controller
      IDE Controller                                    Ricoh xD-Picture Card Host Controller
      Disk Drive                                        TOSHIBA MK1032GSX  (91 GB, IDE)
      Optical Drive                                     TSSTcorp DVD+-RW TS-L532B  (DVD+R9:2.4x, DVD+RW:8x/4x, DVD-RW:8x/4x, DVD-ROM:8x, CD:24x/10x/24x DVD+RW/DVD-RW)
      SMART Hard Disks Status                           OK

    Partitions:
      C: (NTFS)                                         66762 MB (48428 MB free)
      D: (NTFS)                                         22387 MB (4505 MB free)
      Total Size                                        87.1 GB (51.7 GB free)

[GX1_Man]

Did it ever work correctly? If so, what has happened?

What are you using for malware protection? Regular housekeeping and defrag?

Details please and history.

[hans1cha]

Yes it did work before when i first got it a few months ago.  I have Mcafee virus protection, and a symantec protection service for the network at my college.  I don't have any malware protection, unless that is within those two programs.  I have no idea why it all of sudden doesn't work anymore... :-?

[GX1_Man]

Slowdowns from spyware, which these do not protect against?

Have a read:

http://www.computerhope.com/cgi-bin/yabb/YaBB.cgi?num=1149948530

[hans1cha]

I ran Adware, and CCleaner in Safe Mode with System restore turned off.  It seemed to have improved by quite a big, but there is still some lagging going on with the video, the audio seems to be working fine.  Anymore suggestions?  Thanks a lot for the help by the way!

[GX1_Man]

Now try Spybot in safe mode and let us know what is found.  

If that doesn't work, disable McAfee temporarily, unhook from the internet and game. What happens now?

[hans1cha]

Well I tried spybot, and that found some more things to get rid of.  Then I tried a Dvd once again and it was still lagging.  Then I disconnected from the internet and disabled mcafee like you said to do, and I loaded a game that I thought would not work with my graphics card. However, the game worked great and ran smoothly at a high frame rate... so I'm not sure whats up with it... Thanks again!

[GX1_Man]

Next I would uninstall McAfee, load on AVG Free edition and then rehook it to the internet. What happens now? Still all good?

[hans1cha]

I uninstalled Mcafee, installed AVG, and tried it.  The DVD still is lagging the same amount as before. :-/

[GX1_Man]

And if you disconnect from the internet WITH AVG loaded, then what? I am trying to cover all the possibilities to find where the culprit is.

[hans1cha]

I disconnected from the internet while I had AVG loaded and the results were the same.  The Media Center lags quite a bit more than when I use PowerDVD, but that isn't so great either.

Do you think it would be worth it if I installed a different program?  If it is, any suggestions?

Thanks!

[patio]

Would these happen to be original DVD's ? ?

[hans1cha]

Yep, they are definitely original Dvd's.  

[hans1cha]

Does anybody else have an idea of what could be going on?  Thanks in advance.

[hans1cha]

This must be a mystery problem...