Recorded attempt at canceling an AOL account

[Zylstra]

My Math teacher from last year wasnt the biggest fan of AOL, but really got them at this:
She would call to cancel
and they would offer her another free trial (90 days)
She would take it
and repeat after 90 days

If they didnt offer it, she would just switch her ISP.

(But then she got rid of it completely, and got HSI instead)

I remember when we tried to cancel, they offered us a free trial, and then they asked us the question we didnt know the answer to:
What is your password?

[CBMatt]

My Math teacher from last year wasnt the biggest fan of AOL, but really got them at this:
She would call to cancel
and they would offer her another free trial (90 days)
She would take it
and repeat after 90 days

That's how I got two free years out of them.  Heh.

[Raptor]

That ferrari guy is such a fat troll, I bet he would even stay calm if they told him pepperoni pizza's were out of stock.

So he got someone fired? Way to go, the guy at the phone was obviously told to keep a customer on the line for as long as possible, I read someone mentioned '15 minutes'. Well, just spend 15 minutes chatting with the guy till he gives in.

Besides that, our fat friend gave the wrong reason he said it was 'no longer in use' yet AOL recorded 5xx hours of usage just last month. Sounds a bit dubious and I can imagine someone would inquire after that.

I saw some other a*****e who posted a video of a sleeping Comcast technician on the Internet, well let the guy sleep it off for an hour or so, wake him up and tell him it still isn't working but you'll keep quiet about it if he gets it working...

This leads me to believe that most newbies are complete pricks. First of all; one guy couldn't get his own cable to work. Which makes him a newbie in my eyes, then there's the fat guy who actually got AOL. Which makes him an even bigger newbie. So be careful of newbies!

[Computer Hope Admin]

Heh. Well regardless AOL and any other company should do nothing more than ask a customer why they're wanting to cancel so they can get an understanding of why customers are leaving and then cancel the account.