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Author Topic: Helpdesk  (Read 6797 times)

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Helpdesk
« on: February 07, 2005, 04:15:43 PM »
Hi all! I have a website http://www.gamesfyi.2ya.com , and I get a LOT of comment messages... I want to setup a help desk system, but ONLY on this condition... MUST be FREE... I tried a program called BoldChat once, but I don't want an Instant Messaging application, but one that uses E-Mail, or stores it in a place that I can view it when I'm ready for it... Also, I am not great with web codes, so please keep it simple... Thanks!

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Corrosive

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Re: Helpdesk
« Reply #1 on: February 10, 2005, 12:11:57 PM »
One possible solution is what is called a Dropbox, which is essentially a guestbook that only you can read. Either that or there are various ways of creating mailto: links in HTML forms.

Good old Webmonkey should be able to help with that. www.webmonkey.com
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Re: Helpdesk
« Reply #2 on: February 10, 2005, 01:46:14 PM »
Thanks Corrosive! I'll have a look around...

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Re: Helpdesk
« Reply #3 on: February 19, 2005, 08:52:34 AM »
Well, I looked around, and I found two programs that "caught my eye"... Ofcourse, then one that I want is hard to install.... lol ... Can someone help? The software that I want to install is: http://www.troubleticketexpress.com/trouble-ticket-setup.html ... I do not fully understand what to do, so if someone can help, that would be GREAT!  ;)

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Re: Helpdesk
« Reply #4 on: February 19, 2005, 08:55:06 AM »
I should also add that I do not know if the default settings will work... (See setup instructions #2) Also, I do not know how to upload files in ASCII mode... Can someone help?  ;)

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gussery

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Re: Helpdesk
« Reply #5 on: February 19, 2005, 09:05:34 AM »
ASCII mode is just a setting in your FTP software.  You can have Binary, ASCII, or auto select.

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Re: Helpdesk
« Reply #6 on: February 19, 2005, 10:44:18 AM »
Ok... I have software that uploads to my FTP server, but I do not know how to upload that as ASCII... Can I just use Notepad to format it to ASCII, and upload the notepad file?

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gussery

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Re: Helpdesk
« Reply #7 on: February 19, 2005, 11:09:47 AM »
It's not the file type it is the transfer type.  

What FTP software are you using?

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Re: Helpdesk
« Reply #8 on: February 19, 2005, 11:13:05 AM »
Actually, I am using a webiste builder... It is calld IBM Home Page Builder... There is a part of that software called File Transfer, but I have never used it... Should I see what it does? (So I can see if ASCII is compatible)

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gussery

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Re: Helpdesk
« Reply #9 on: February 19, 2005, 11:47:30 AM »
Couldn't hurt.  It does transfer via FTP and it probably auto senses what method to use.
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Re: Helpdesk
« Reply #10 on: February 19, 2005, 11:53:04 AM »
Alright, I'll try it now.... I'll be back with the results...

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Re: Helpdesk
« Reply #11 on: February 19, 2005, 12:01:43 PM »
Ok... I KNOW how to upload my files correctly now!  ;D  However, I now have a NEW problem.... How do I create a "scripts directory" on my web server? Is that basically a folder?

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gussery

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Re: Helpdesk
« Reply #12 on: February 19, 2005, 12:12:08 PM »
Yep, directory is the old term for folder.  They changed the term to folder to make it more "user friendly".  Use your website management tools or your IBM software can probably handle it.

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Re: Helpdesk
« Reply #13 on: February 19, 2005, 12:31:28 PM »
Alright, thanks for the info! Let me try it out...  ;D

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Re: Helpdesk
« Reply #14 on: February 19, 2005, 12:38:42 PM »
Well.... Looks like I'm in trouble now... My host does NOT allow users to upload the file extensions that I need to the server, so I can't upload these files until I switch servers...  :'(  Thanks for your help anyway! (At least I know what to do in the future)

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