i am using windows xp pro ser pack 2...it has i think 1gb memory ?ram? ( i guess, my husband put 2 - 512mb boards in before i had the bug problem) and as you can tell I dont know much about this thing...... I am also having a problem trying to get to websites that I had no problem getting to before... I get an error message when I try to go to them.... I did install firefox and have no problem getting to them but i really dont like firefox because I use real player and it is not compatable with firefox.i thought maybe explorer did not install correctly when he reinstalled the system but like I said, Im not a comp pro and would proably uninstall something I should not have..... Anyway, Thanks for any help you offer!!! Have a great day..