Finally have Service Pack 3 Now no sound

[thefonz]

Well, here we go again!! Who do I contact about this problem? Have internal sound from the tower.

Why am I not surprised that this happened!!

[stevejohnson1958]

We need a little more information please...

http://www.computerhope.com/forum/index.php/topic,33586.html

[thefonz]

win XP now Service Pack3
1.2 gigahertz AMD ATHLION
40 Gig HD
384 MB Ram

Sorry for not giving this information the first time

thefonz

[stevejohnson1958]

You may need to reinstall the audio driver, but you still haven't provided us with the information we need.

We need to know a little more about your setup.

Download and run the trial version of Everest and post your results, please.

[thefonz]

Sorry, we seem to be getting off on the wrong foot.  What is everest?  Will this give you want you want?

Or, what exactly do you want that I am missing?

[stevejohnson1958]

Your audio device...

...if its onboard (integrated into the motherboard) we'll need to know the manufacturer and model number of the motherboard.

...if it's a sound card, we''l need to know the same information, so we can provide you with the correct driver.

You won't need to download and run Everest...if you have the information we need.  However, if you don't, Everest will provide both you and us with that information.

Is this a custom build...or is it a dell, Gateway, etc., etc.  If the latter...then is it an Inspiron, etc., etc.  What's the model number?

[thefonz]

Tried to download the program you wanted but a file didn't make  so I had to abort it so NOW WHAT DO WE DO?

[thefonz]

Ok, hold on I think I have that information.

[thefonz]

I downloaded that program but I don't know how to get it to you.

[thefonz]

*censored*!!!!!!!!!  How the !!!!!! do I send it to you it is only 1.99 mb but when I send by attach it never makes it.

Dude this is difficult.  If it were HJT I would know what to do.

[thefonz]

Can Not get this to you by my knowledge.  I have all that you need saved just let me know how you want it to you.

Computer:
      Computer Type                                     Advanced Configuration and Power Interface (ACPI) PC
      Operating System                                  Microsoft Windows XP Home Edition
      OS Service Pack                                   [ TRIAL VERSION ]
      Internet Explorer                                 7.0.5730.11 (IE 7.0)
      DirectX                                           4.09.00.0904 (DirectX 9.0c)
      Computer Name                                     HOME-B75D0373F4
      User Name                                         Harry Fitzner
      SMTP E-mail Address                               [email protected]
      Logon Domain                                      [ TRIAL VERSION ]
      Date / Time                                       2008-08-21 / 21:24

    Motherboard:
      CPU Type                                          AMD Athlon, 1200 MHz (12 x 100)
      Motherboard Name                                  Asus A7V-VM  (3 PCI, 1 AGP, 2 SDR DIMM, Audio, Video)
      Motherboard Chipset                               VIA VT8365A ProSavage KM133A
      System Memory                                     [ TRIAL VERSION ]
      DIMM1: Micron Tech. 8LSDT1664AG-13EE1             128 MB PC133 SDRAM  (3.0-3-3-6 @ 142 MHz)  (2.0-2-2-5 @ 133 MHz)
      DIMM2: PNY Tech.                                  [ TRIAL VERSION ]
      BIOS Type                                         Phoenix (08/07/01)
      Communication Port                                Communications Port (COM1)

[thefonz]

Multimedia:
      Audio Adapter                                     Creative Audigy SE (SB0570) Sound Card


 [ BIOS ]

    BIOS Properties:
      Size                                              64 KB
      Boot Devices                                      Floppy Disk, Hard Disk
      Capabilities                                      Unknown
      Supported Standards                               DMI
      Expansion Capabilities                            Unknown

  [ System ]

    System Properties:
      Manufacturer                                      00101840 7950
      Product                                           15515800061291
      Version                                           3
      Serial Number                                     [ TRIAL VERSION ]

  [ Motherboard ]

    Motherboard Properties:
      Manufacturer                                      Asus
      Product                                           A7V-VM
      Version                                           1.02
      Serial Number                                     [ TRIAL VERSION ]

[thefonz]

FORGOT:

MY COMPUTER IS:
hp pavillion 7950
1.2 speed

[stevejohnson1958]

You can visit Creative's website to download and install the driver for your Creative Audigy SE sound card.

Here's the link to the driver from their website:  Audigy SE driver

You can also use the Auto Update feature on their site which, once installed, will scan your computer for the correct driver.

Here's the link:  Software Auto Update

Please keep us posted...

[thefonz]

Could you PLEASE!!! be my Saviour!! I checked for "Audio SE driver" and was dismayed for all the choices.  All I want is sound back.  I just do not know what to select.

I thought it would just show "This is what you need"  I did try one but computer said it was for vista and thankful that the computer flagged it to let me know.

The second one   did download and the only way I know if it works is to reboot and try "Windows Movie Maker" which WILL NOT FUNCTION without sound and it would not function.

So now I see that you can download a driver but it does not mean it will work.

HEY COULD YOU DECIDE FOR ME

[thefonz]

I assume you are working a day job for absence of help and that I understand.

I am trying to uninstall SP3 as it is just notorious with errors.  Of course mine is the audio problem.  Your program was helpful in determining the information that you needed but the site you gave me was not.

I tried to restore two times hoping to get rid of SP3 but it lingers on.  I am thinking my only recourse is to reformat my computer on go back SP2.

[thefonz]

I tried to delete Service Pack3 but the computer would not let me "something about the system cannot find the file specified"

So, I re-formatted (what I call it) and now it is off.  But still the audio is still off.  What I do not understand is that you would think the audio drivers would be on the XP CD and just update from there.  At least that is the case with 98se.

Anyway thanks for the effort for trying to help me and I will check this thread from time to time if you have any ideas on the audio,

[stevejohnson1958]

I just did a little research on your computer...

It originally came with Windows Millennium Edition, so I'm assuming the XP operating system was an upgrade or a clean install....correct?

Now, from your Everest report...there are two issues.  Your motherboard has inboard sound...and there also seems to be a separate audio adapter for a Creative SoundBlaster Audigy SE.

Here's my question to you:  Are you using the inboard audio...or the Creative Audigy SE which is a separate card?

[thefonz]

the Creative Audigy SE which is a separate card.  Because my speakers since day 1 when my brother gave me this computer that is where I connected the speakers.  I assumed the inboard burned out and he installed the other audigy se card. I suppose I should have asked him!

My audio is working again.  I just kept doing updates and searches.

And yes it was an upgrade from Windows Millennium Edition to XP of which by brother did.  How did you know this.  Was this something that you needed to know?

Anyway SP3 has so many issues that I will wait a LONG TIME before I ever put it back on again.  I only put it on because at first my computer wouldn't let me for what ever reason and then I tried through Google and it did make it that time.

[stevejohnson1958]

Well...

Needless to say...I'm glad you have your sound back.

If you go to HP's website and search for your particular model in their Support section, you'll find a lot of information about your particular computer...if you don't already know.  That's why I asked you for the model number.

BTW...just in case you'd like the link to your particular model number at HP, here it is:

http://h10025.www1.hp.com/ewfrf/wc/product?product=61317&lc=en&cc=us&dlc=en&lang=en&cc=us

I also asked you to download and run Everest...which you did...and this gave us additional info, as well...like the Audigy Sound card...among others.

If there's anything else we can help you with, please don't hesitate to ask.


All my best...

Steve

[thefonz]

Thank you Steave,

Thank you for your hard work and research for this computer.

Harry
thefonz

[stevejohnson1958]

You're welcome...