Internet driver problem

[dvdcsr]

Hi all,

I'm new here so please be patient if I sound unknowing. 

I have a Dell Dimension running Windows XP.  I had an issue with a blue screen which has been resolved BUT now I can not access the internet.  My cable company is telling me I need to call Dell to reinstall the operating system due to a problem with some sort of driver.  Does anyone have a better idea then reinstalling? 

[Carbon Dudeoxide]

Does anyone have a better idea then reinstalling? 

Yes we do, however we need more information. Please look here:
http://www.computerhope.com/forum/index.php/topic,33586.html