Hello
Yes, it is because this is an issue I have not dealt with before and is probably above me, that I am posting this message - for assistance.
And yes again, it is the policy of the IT department to disconnect users who use P2P programmes on their own private computers.
I did not draw up this policy, but it is one of my roles to ensure it is put into practice. My apologies for lack of clarity. In addition to some network issues, I am also responsible for dealing with Windows and Mac problems. That's all I was trying to say.
Almost all users deny using these P2P programmes, but sometimes Wireshark picks them up and we can tell, too, by the amount of complaints which come in from other users whose connections are intermittent.
My original question simply asked if there was a way of picking P2P users up from the cmd prompt on the users' own machines - would they show through tracert, for example, or a similar command? - because we are in a position to go through, with the users, set up configurations on their computers.
I hope this clarifies things.