I have a Maxtor OneTouch external HD that I've used before on my laptop that's running Vista and haven't had a problem. When I plugged it into the firewire connector the device manager tells me (under Maxtor Peronal Storage Security) that 'this device cannot start (code 10)'. The software is current and I haven't had any luck finding a solution on the Maxtor website or Windows Help. Maxor Manager, the program it uses, doesn't recognize a device either. I don't know too much about computers and didn't want to try to poke around too much on my own so that's as far as I've gone. Any help is appreciated, thanks.