a few days ago, my screen went black and kept shutting down, then a blue screen popped up and read, setup or system recovery repeatedly. i couldn't get it to do anything else, so I did system recovery which put all the original settings back on my computer. we could play dvds before that happened, now we can't. when we put a dvd in, a screen pops up that says installation error: unable to load interactual player language file \iaresen.dll., reinstall interactual video. when i tried to reinstall , it says i need a cd that came with the computer. i don't think i got one with the computer, so can you tell me how i can reinstall iv.
