Internet Browser Help

[In HIS Image]

I have this error message on my browser((( res://c:\windows\system32\xpsp3res.dll/dnserror.htm ))) and can not access the internet.  I can however download email through the Outlook program.  Can you assist

[Carbon Dudeoxide]

We need more information. Please look here: http://www.computerhope.com/forum/index.php/topic,33586.html

[In HIS Image]

I am running windows XP version 5.1
my browers is IE 7

system:

Microsoft Windows XP
profesional
Version 2002
Service Pack 2



Computer:
Intel(R) Pentium(R) M
processor 1.73GHZ
1.73 GHz, 1.99 GB of RAM
Physical Address Extension

[kpac]

Is your firewall configured to allow it IE to connect?

dnserror.htm is the page that loads when IE cannot connect to the internet.

[In HIS Image]

I have turned off the firewall on my machine while I am working on this problem

Is your firewall configured to allow it IE to connect?

dnserror.htm is the page that loads when IE cannot connect to the internet.

[Carbon Dudeoxide]

So, with the firewall disabled, you can use Internet Explorer?
When it is enabled, you cannot?

Add an exception rule then.

This can be done by going to Control Panel (Usually Start --> Control panel) and clicking on the Firewall icon.

[In HIS Image]

Let me explain what I have done so far.  When I start my machine in safe mode with metworking I can access the internet using any program on my machine. So what I did was restart my machine in the normal mode but only run the process that would run if the machine had started in safe mode.  Still none of my programs can access the internet, I can only download email or updates.  How do I find out what on my machine is blocking the access to the internet?

Thanks for the help

[In HIS Image]

I can only access the internet in safe mode with networking

So, with the firewall disabled, you can use Internet Explorer?
When it is enabled, you cannot?

Add an exception rule then.

This can be done by going to Control Panel (Usually Start --> Control panel) and clicking on the Firewall icon.

[Carbon Dudeoxide]

I'm not too sure, but this sounds just like the result of Malware.

I suggest going to the Computer Virus and Spyware Section and perform Steps 3, 4 and 6:
http://www.computerhope.com/forum/index.php/topic,46313.0.html

[kpac]

Start off with HJT. If not, then proceed to Carbon's link.

Click here to download HijackThis.

• Save HJTsetup.exe to your desktop.
• Double click on the HJTsetup.exe icon on your desktop.
• By default it will install to C:\Program Files\Hijack This.
• Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
  
• Put a check by Create a desktop icon then click Next again.
  
• Continue to follow the rest of the prompts from there.
• At the final dialogue box click Finish and it will launch Hijack This.
  
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in Notepad.
  
• Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or required by the system.
  

[In HIS Image]

Files Have to many characters so file was uploaded

PROBLEM NOT RESOLVED

[attachment deleted by admin]

[Carbon Dudeoxide]

Post those logs in a new topic here:
http://www.computerhope.com/forum/index.php/board,7.0.html

Before posting them, explain the situation first.

[In HIS Image]

Unable to post in new post due to the amount of characters in the file. You currently have a 2000 character limit

Post those logs in a new topic here:
http://www.computerhope.com/forum/index.php/board,7.0.html

Before posting them, explain the situation first.

[kpac]

Please re-open HijackThis and scan.  Check the boxes next to all the entries listed below.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://C:\WINDOWS\system32\xpsp3res.dll/dnserror.htm
O15 - Trusted Zone: http://*.wai2travel.com

Now close all windows other than HijackThis, then click Fix Checked.  Close HijackThis.  

Any better?

[In HIS Image]

The results  #2 from HJT

[attachment deleted by admin]