virus help

[benswold_1]

So here is the message I get if I try to start task manager or system restore or.....



Application cannot be executed. The file is infected.  Please activate tour antivirus software.

Any help would be great! Thanks




here is my log:




Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 9:20:22 PM, on 1/26/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Hewlett-Packard\HP Pavilion Webcam\tsnp2std.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\dllhost.exe
c:\program files\common files\installshield\updateservice\isuspm.exe
C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe
C:\WINDOWS\system32\WISPTIS.EXE
C:\WINDOWS\system32\smss32.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q306&bd=pavilion&pf=laptop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q306&bd=pavilion&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\winlogon32.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.5.2.11\IPSBHO.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
O4 - HKLM\..\Run: [Reminder] C:\Windows\CREATOR\Remind_XP.exe
O4 - HKLM\..\Run: [smss32.exe] C:\WINDOWS\system32\smss32.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - S-1-5-18 Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe (User 'Default user')
O4 - .DEFAULT User Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe (User 'Default user')
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: HP Pavilion Webcam Tray Icon.lnk = ?
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: PokerStars.net - {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files\PokerStars.NET\PokerStarsUpdate.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q306&bd=pavilion&pf=laptop
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe

--
End of file - 9085 bytes

[benswold_1]

running windows xp service pack 3...let me get some more info following the 5 steps, just a minute

[benswold_1]

step 0: ran norton 360 found nothing

step 1: found "citrix presentation server client - web only" and did not recognize it so tried to remove, it   never went pass the screen "please wait while windows configures Citrix presentation server"

Step 2: ran cc cleaner slim

Step 3: Ran SUPERAntiSpyware and came up clean - see log



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/26/2010 at 11:50 PM

Application Version : 4.33.1000

Core Rules Database Version : 4522
Trace Rules Database Version: 2334

Scan type       : Complete Scan
Total Scan Time : 01:45:19

Memory items scanned      : 728
Memory threats detected   : 0
Registry items scanned    : 6108
Registry threats detected : 0
File items scanned        : 106905
File threats detected     : 0


Please wait and I will finish the last two steps, thanks!

[benswold_1]

Step 4:

Malwarebytes' Anti-Malware 1.44
Database version: 3644
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/27/2010 1:19:07 AM
mbam-log-2010-01-27 (01-19-07).txt

Scan type: Quick Scan
Objects scanned: 111173
Time elapsed: 10 minute(s), 53 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 7
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
C:\WINDOWS\system32\smss32.exe (Trojan.FakeAlert) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\General\wallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\activedesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\smss32.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

[benswold_1]

OK now I have to type from my phone. I restarted my computer as prompted to after the malware removed the items, now my computer turns on and displays my icon for my account, I click it and the log in sound is heard, then immediately the log off sound is heard and is says "logging off"   I can't even log in now.... I have not tried safe mode yet as I wanted to ask for assistance first.  Thank you for any help!

[benswold_1]

Please note that I was not able to complete anything after step four because of this.  The log I have from hijackthis was ran before any other steps were taken (the log at the top of his thread)

[harry 48]

thank you for the logs, hold tight and a malware expert will help you

[benswold_1]

OK great thanks!  I also ran in safe mode and did not have any luck logging in either in my account or the administrator one.  I do not hav a windows xp os cd either but am trying to track one down.

[benswold_1]

I do have an xp os cd now.

[evilfantasy]

If you already have ComboFix be sure to delete it and download a new copy.

Download ComboFix© by sUBs from one of the below links. Be sure top save it to the Desktop.

Link #1
Link #2

**Note:  It is important that it is saved directly to your Desktop

Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix.

Temporarily disable your antivirus and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
 
Double click combofix.exe & follow the prompts.
Vista users Right-Click on ComboFix.exe and select Run as administrator (you will receive a UAC prompt, please allow it)
When finished ComboFix will produce a log for you.
Post the ComboFix log in your next reply.

Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.

Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.

If you have problems with ComboFix usage, see How to use ComboFix

[benswold_1]

I can not do this as I can not get past the log in page.  I can not get to my desktop.  Safemode does not get me there either.

[evilfantasy]

Have you tried Last Known Good Configuration?

[benswold_1]

Yes, it proceeds to show my background picture (with no icons or menus) for a few second and then goes to the wlecome/login page as normal, when I try to login, same thing happens

[evilfantasy]

Try a repair install. http://michaelstevenstech.com/XPrepairinstall.htm

[benswold_1]

When I try to click r for repair, it restarts and goes to the log in window again which gets me no where.

If I press enter in the setup boot options instead the files that come up are :

c:  partition1 [NTFS]

D: partition two [hp recover]

f: partition 3 [ntfs]

should I try that route?

Also could I just buy a new hard drive and then access my current hard drive as an external hard drive later?