| No Firewall | We could not detect a firewall process running on this computer. If no firewall is running on the computer we strongly suggest either enabling the Windows Firewall or installing another firewall. |  |  |  |
 | Missing | Your Hijackthis log contains a missing file reference to: 1.exe. Although not a threat to the computer it may cause errors. |  |  |  |
 | Missing | Your Hijackthis log contains a missing file reference to: yaywvuri.dll. Although not a threat to the computer it may cause errors. |  |  |  |
 | Missing | Your Hijackthis log contains a missing file reference to: {2318c2b1-4965-11d4-9b18-009027a5cd4f}. Although not a threat to the computer it may cause errors. |  |  |  |
 | Missing | Your Hijackthis log contains a missing file reference to: {0bf43445-2f28-4351-9252-17fe6e806aa0}. Although not a threat to the computer it may cause errors. |  |  |  |
 | Missing | Your Hijackthis log contains a missing file reference to: {53e0b6e8-a51d-448b-b692-40b67b285543}. Although not a threat to the computer it may cause errors. |  |  |  |
 | Missing | Your Hijackthis log contains a missing file reference to: {fa7096aa-591c-4749-8dda-92eb595622fd}. Although not a threat to the computer it may cause errors. |  |  |  |
 | Missing | Your Hijackthis log contains a missing file reference to: {ca7fbe14-5973-4e41-b738-2e3b567cac4c}. Although not a threat to the computer it may cause errors. |  |  |  |
 | Missing | Your Hijackthis log contains a missing file reference to: ddcdsqpq.dll. Although not a threat to the computer it may cause errors. |  |  |  |
 | Unknown | Although unknown jbkgns.dll is suspicious since many legitimate unknown files do not run from the Windows path. Click here to open Google search for this process. |  |  |  |
 | Missing | Your Hijackthis log contains a missing file reference to: desrcas.dll. Although not a threat to the computer it may cause errors. |  |  |  |
 | Missing | Your Hijackthis log contains a missing file reference to: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0}. Although not a threat to the computer it may cause errors. |  |  |  |
 | Missing | Your Hijackthis log contains a missing file reference to: {ef99bd32-c1fb-11d2-892f-0090271d4f88}. Although not a threat to the computer it may cause errors. |  |  |  |
 | Missing | Your Hijackthis log contains a missing file reference to: desrcas.dll. Although not a threat to the computer it may cause errors. |  |  |  |
| HijackThis | It appears you're looking at an old HijackThis log (dated: 1/3/2009) if this is your computers log we suggest re-running HijackThis and getting a more up-to-date log to look at. |  |  |  |
 | smss.exe | Microsoft Windows Session Manager Subsystem process that should be located in the C:\Windows\System32 directory |  |  |  |
 | winlogon.exe | Microsoft Windows Logon Process that should be located in the C:\Windows\System32 or C:\Windows directory |  |  |  |
 | services.exe | Microsoft Windows Service Controller that should be located in the C:\Windows\System32 directory |  |  |  |
 | lsass.exe | Microsoft Windows security authority process that should be located in the C:\Windows\System32 directory |   |  |  |
 | svchost.exe | Microsoft Service Host Process that should be located in the C:\Windows\System32 directory |  |  |  |
 | explorer.exe | Microsoft Windows Explorer |  |  |  |
 | HijackThis.exe | HijackThis program |  |  |  |
 | iexplore.exe | Microsoft Internet Explorer browser |   |  |  |
 | ctfmon.exe | Microsoft Office text input process that should be located in the C:\Windows\System32 or C:\Windows directory |  |  |  |
 | acroiehelper.dll | Adobe Acrobat Internet Explorer helper DLL |  |  |  |
 | sdhelper.dll | Spybot Search and Destroy DLL |   |  |  |
 | ssv.dll | Sun Java helper browser plugin DLL |  |  |  |
 | avgtoo~1.dll | AVG toolbar DLL |   |  |  |
![o4 - hklm\..\run: [syntpenh] c:\program files\synaptics\syntp\syntpenh.exe](http://www.computerhope.com/spath.png) | syntpenh.exe | Synaptics TouchPad driver |  |  |  |
![o4 - hklm\..\run: [igfxtray] c:\windows\system32\igfxtray.exe](http://www.computerhope.com/spath.png) | igfxtray.exe | Intel Graphics driver process |  |  |  |
![o4 - hklm\..\run: [igfxhkcmd] c:\windows\system32\hkcmd.exe](http://www.computerhope.com/spath.png) | hkcmd.exe | Intel graphics driver and hotkey keyboard hotkey process |  |  |  |
![o4 - hklm\..\run: [igfxpers] c:\windows\system32\igfxpers.exe](http://www.computerhope.com/spath.png) | igfxpers.exe | Intel video graphics process |  |  |  |
![o4 - hklm\..\run: [sigmatelsystrayapp] stsystra.exe](http://www.computerhope.com/spath.png) | stsystra.exe | Sigmatel audio driver |  |  |  |
![o4 - hklm\..\run: [dell quickset] c:\program files\dell\quickset\quickset.exe](http://www.computerhope.com/spath.png) | quickset.exe | Dell power management process |  |  |  |
![o4 - hklm\..\run: [dvdlauncher] "c:\program files\cyberlink\powerdvd\dvdlauncher.exe"](http://www.computerhope.com/spath.png) | dvdlauncher.exe | Cyberlink DVD PowerCinema process |  |  |  |
![o4 - hklm\..\run: [realtray] c:\program files\real\realplayer\realplay.exe systemboothideplayer](http://www.computerhope.com/spath.png) | realplay.exe | Real Player process |   |  |  |
![o4 - hklm\..\run: [isuspm startup] c:\program files\common~1\instal~1\update~1\isuspm.exe -startup](http://www.computerhope.com/spath.png) | isuspm.exe | Macrovision InstallShield update checker process |   |  |  |
![o4 - hklm\..\run: [isusscheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start](http://www.computerhope.com/spath.png) | issch.exe | InstallShield software update process |   |  |  |
![o4 - hklm\..\run: [mimboot] c:\program files\musicm~1\musicm~3\mimboot.exe](http://www.computerhope.com/spath.png) | mimboot.exe | Musicmatch Jukebox media player process |  |  |  |
![o4 - hklm\..\run: [aoldialer] c:\program files\common files\aol\acs\aoldial.exe](http://www.computerhope.com/spath.png) | aoldial.exe | AOL Internet dialer |   |  |  |
![o4 - hklm\..\run: [hostmanager] c:\program files\common files\aol\1169079962\ee\aolsoftware.exe](http://www.computerhope.com/spath.png) | aolsoftware.exe | AOL library process |   |  |  |
![o4 - hklm\..\run: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"](http://www.computerhope.com/spath.png) | dsca.exe | Dell Support Center process |  |  |  |
![o4 - hklm\..\run: [adobe reader speed launcher] "c:\program files\adobe\reader 8.0\reader\reader_sl.exe"](http://www.computerhope.com/spath.png) | reader_sl.exe | Adobe Acrobat Reader load time reduction process |  |  |  |
![o4 - hklm\..\run: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /p dellsupportcenter](http://www.computerhope.com/spath.png) | sprtcmd.exe | Dell support agent process. Also an agent file used with many different ISP software packages. |  |  |  |
![o4 - hklm\..\run: [sunjavaupdatesched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"](http://www.computerhope.com/spath.png) | jusched.exe | Sun Microsystems Java Update scheduler |   |  |  |
![o4 - hklm\..\run: [avg8_tray] c:\program files\avg\avg8\avgtray.exe](http://www.computerhope.com/spath.png) | avgtray.exe | AVG AntiVirus systray process |  |  |  |
![o4 - hklm\..\runonce: [spybotsnd] "c:\program files\spybot - search & destroy\spybotsd.exe" /autocheck](http://www.computerhope.com/spath.png) | spybotsd.exe | Spybot Search and Destroy (S&D) spyware application |  |  |  |
![o4 - hkcu\..\run: [modemonhold] c:\program files\netwaiting\netwaiting.exe](http://www.computerhope.com/spath.png) | netwaiting.exe | Internet connection toggle process that enables you to switch between your modem connection and a voice call without breaking connection |   |  |  |
![o4 - hkcu\..\run: [msmsgs] "c:\program files\messenger\msmsgs.exe" /background](http://www.computerhope.com/spath.png) | msmsgs.exe | Microsoft MSN Messenger |   |  |  |
![o4 - hkcu\..\run: [dellsupport] "c:\program files\dellsupport\dsagnt.exe" /startup](http://www.computerhope.com/spath.png) | dsagnt.exe | Dell support and update agent process |   |  |  |
![o4 - hkcu\..\run: [spybotsd teatimer] c:\program files\spybot - search & destroy\teatimer.exe](http://www.computerhope.com/spath.png) | teatimer.exe | Spybot Search and Destroy process |  |  |  |
 | excel.exe | Microsoft Excel |  |  |  |
 | shdocvw.dll | Microsoft Windows Shell Doc Object and Control Library. Used to display folders while in Windows DLL |   |  |  |
 | xpnetdiag.exe | Microsoft Windows XP network diagnostics tool |  |  |  |
 | xpsp3res.dll | Microsoft Windows XP service pack 3 (SP3) network diagnostics DLL |  |  |  |
 | facebookphotouploader3.cab | Facebook.com photo uploader CAB |  |  |  |
 | avgpp.dll | AVG Internet security DLL |   |  |  |
 | aolacsd.exe | AOL Internet connection process |   |  |  |
 | avgemc.exe | AVG AntiVirus e-mail scanner |  |  |  |
 | avgwdsvc.exe | AVG watchdog security process |  |  |  |
 | brsvc01a.exe | Samsung printer manager that should be located in the C:\Windows\System32 directory |  |  |  |
 | brkrsvc.exe | Dell Support service |  |  |  |
 | lexbces.exe | Lexmark printer network sharing service |  |  |  |
 | nicconfigsvc.exe | Dell power management process |  |  |  |
 | sprtsvc.exe | Dell Support Center service |  |  |  |
 | wanmpsvc.exe | AOL WAN properties service |   |  |  |
 | wltrysvc.exe | Dell wirless LAN service |   |  |  |
 | aoltray.exe | AOL Internet systray process |  |  |  |
 | easyshare.exe | Kodak EasyShare camera software |   |  |  |
 | kodak software updater.exe | Kodak digital camera software update service |   |  |  |
 | osa.exe | Microsoft Office startup assistant |  |  |  |