Reference number: CH000176

Windows error "Data or no disk loaded" when audio CD inserted.

Issue:

Windows error "Data or no disk loaded" when audio CD inserted.

Cause:

This issue can be caused by one of the two below possibilities.

1. Bad or non audio CD is inserted.
2. MCI CD audio driver not installed or is corrupt.

Solution:

Bad or non audio CD is inserted

Ensure that the CD you have currently in the computer is not bad or being misread by the computer by inserting another known good audio CD into the computer.

If another audio CD works it is likely either that the CD is dirty or may be an enhanced CD incompatible with the CD Audio player. Steps on properly cleaning a CD can be found on our cleaning page. 

MCI CD audio driver not installed or is corrupt

If no audio CD is working in the computer but other CDs work fine, it is likely that the MCI CD audio driver is not installed or is corrupt on the computer. Note: if no CDs are working see document CH000227. 

To reinstall / install the MCI CD audio drivers follow the below steps:

1. Click Start / Settings / Control Panel
2. Double-click on Multimedia
3. Click the Advanced tab or Device tab.
4. Double-click Media Control Devices.
5. Double-click CD Audio Device (Media Control).
6. If this device is present and no audio CDs are working, click remove on the general tab in CD Audio Device (Media Control) properties.
7. Close out of all open Windows to get back to the Control panel
8. In Control panel double-click Add New Hardware.
9. Click Next, select No, click Next -- In the box listing the available hardware, select Sound Video and Game controllers and click Next.
10. In the Manufacturers box select Microsoft MCI.
11. In the Models box select CD Audio Device (Media Control).
12. Click Next and Finish. 
13. Once Windows has completed the installation of the new device, reboot the computer.