Reference number: CH000381

A serious disk error occurred trying to read/write drive.

Issue:

A serious disk error occurred trying to read/write drive.

Cause:

This issue could be caused by any of the below possibilities.

1. Error with hard disk / floppy drive
2. Bad hard disk / floppy drive

Solution:

Error with hard disk / floppy drive

Attempt to run through scandisk on the hard disk drive or floppy disk drive. Additional information on scandisk can be found on our scandisk page.

Bad hard disk / floppy drive

If, after running a through scandisk on the floppy drive, the same issue continues, or if the floppy has errors, unfortunately the floppy disk is bad and it is recommended it be discarded.

If, after a through scandisk on the hard drive, the same continues, it is recommended that you replace the hard disk drive. Additional information and tips for buying a hard disk drive can be found by clicking here. Additional information about buying a floppy disk drive can be found by clicking here.

Additional information and methods of obtaining the data off the hard disk drive that is not working can be found on document CH000342.