Reference number: CH000559

Unable to delete file because being used by Windows.

Question:

Unable to delete file because being used by Windows.

Additional information:

If Microsoft Windows is currently running a program or task associated with a file, a user will be unable to delete that file until that program or task is closed.

Answer:

1. Close all programs and TSRs running on the computer. Additional information about how to close or end task running TSRs can be found on document CHTSR.
2. If after closing all programs and TSRs running on the computer you are still encountering the same issue when attempting to delete files, load the computer into Safe Mode and delete the files. Information about how to get into Safe Mode can be found on document CHSAFE.