Reference number: CH000667

Unable to copy from one CD to another recordable disc.

Question:

Unable to copy from one CD to another recordable disc.

Answer:

This issue can be caused by any of the below possibilities.

TSR or other program in the background causing issues

Make sure all programs and TSR's running in the background are closed. Open programs such as virus scanners or other utilities can cause numerous issues with software and hardware used to record a disc. Additional information about closing TSR's can be found on document CHTSR.

Interface incompatibility

If you are using an older computer and/or hardware you may be encountering an incompatibility issue. Make sure you are running the CD-ROM drives from a SCSI 2 (or higher) or ATAPI disc drive.

CD-ROM and/or disc recordable drive driver issues

Make sure the drivers are the latest up-to-date drivers for both drives. A listing of disc drivers can be found here.

Recording software issue

Some software used to create and copy CD's can have issues with some discs and computer setups. Try using an alternative software program to create your CDs. A listing of programs used to record and burn CD's can be found on document CH000668.

Copy protection

Some CDs have a copy-prevention feature which does not allow the CD to be copied to help prevent software piracy.

CD-ROM does not support Digital Audio Extraction (DAE)

If you are attempting to record an audio cd ensure that your CD-ROM supports Digital Audio Extraction (DAE).

Alternative solution

If the above recommendations do not help identify or resolve your issue you may want to copy the files from the CD-ROM to your hard disk drive then burn the files from your hard disk drive to your CD-ROM drive or create an ISO of the CD and use it to create your CD.