No sound in Windows Media Player

Tip: This document is for users experiencing issues with sound in Windows Media player. If you are not getting sound any where see the no sound in Windows page.

Codec issue

If only some of the movies you're playing do not get sound it's likely you have a codec issue. A movie may be created to utilize a certain codec to allow the file to be smaller and more portable. However, in order for the movie file to be played in the media player it must also have the codec installed.

If the location of where you downloaded the file does not contain a link to the download for the codec we suggest you view our codec dictionary definition for additional information and links to codec downloads.

Check volume settings

Often no sound in the Microsoft Windows Media Player is corrected by adjusting the volume controls at the bottom of the window. Moving the slider from the left to the right will turn up the volume, if all the way to the left the volume is turned all the way down.

Windows media player

Make sure not muted

In addition to the volume slider, make sure the sound icon is not pressed in. This button is the mute button and will mute the sound.

Make sure the Equalizer is balanced

If the equalizer is all turned down you may experience sound related issues. To check this setting, click View, Enhancements, Graphic Equalizer. Once the Graphic Equalizer is displayed, make sure all settings are at least mid way.

Sound settings

Verify your sound settings are correct. When other software programs are installed it's possible for the programs to incorrectly adjust your sound settings causing issues with your sound.

Update or Reinstall the Windows Media Player

If you continue to experience issues, you may want to consider reinstalling or updating the Windows Media player on your computer.