Reference number: CH000682

No sound in Windows Media Player.

Question:

No sound in Windows Media Player.

Answer:

This document is for users who are experiencing issues with their sound while in Windows Media player.

Codec issue

If only some of the movies you're playing do not get sound it's likely you have a codec issue. A movie may be created to utilize a certain codec to allow the file to be smaller and more portable. However, in order for the movie file to be played in the media player it must also have the codec installed.

If the location of where you downloaded the file does not contain a link to the download for the codec we suggest you view our codec dictionary definition for additional information and links to codec downloads.

Check volume settings

Often no sound in the Microsoft Windows Media Player is corrected by adjusting the volume controls at the bottom of the window. Moving the slider from the left to the right will turn up the volume, if all the way to the left the volume is turned all the way down.

Make sure not muted

In addition to the volume slider, make sure the sound icon is not pressed in. This button is the mute button and will mute the sound.

Make sure the Equalizer is balanced

If the equalizer is all turned down you may experience sound related issues. To check this setting, click View, Enhancements, Graphic Equalizer. Once the Graphic Equalizer is displayed, make sure all settings are at least mid way.

Sound settings

Verify your sound settings are correct. When other software programs are installed it's possible for the programs to incorrectly adjust your sound settings causing issues with your sound. Additional information about troubleshooting your sound card in Microsoft Windows can be found on document CH000208.

Update / Reinstall the Windows Media Player

If you continue to experience issues, you may want to consider reinstalling and/or updating the Windows Media player on your computer. You can find the latest Windows Media player on your computer by clicking here.

Additional information:

• See document CH000541 for additional information to why you may be getting no video but can hear a video.
• See document CH000852 for additional information about viewing movies in Microsoft Windows.