Reference number: CH000682
No sound in Windows Media Player.
Question:No sound in Windows Media Player.
Answer:This document is for users who are experiencing issues with their
sound while in Windows Media player.
Codec issue
If only some of the movies you're playing do not get sound it's
likely you have a codec issue.
A movie may be created to utilize a certain codec to allow the file
to be smaller and more portable. However, in order for the movie
file to be played in the media player it must also have the codec
installed.
If the location of where you downloaded the file does not
contain a link to the download for the codec we suggest you view
our codec dictionary definition
for additional information and links to codec downloads.
Check volume settings
Often no sound in the Microsoft Windows Media Player is corrected
by adjusting the volume controls at the bottom of the window. Moving
the slider from the left to the right will turn up the volume, if
all the way to the left the volume is turned all the way down.
Make sure not muted
In addition to the volume slider, make sure the sound icon is not
pressed in. This button is the mute button and will mute
the sound.
Make sure the Equalizer is balanced
If the equalizer is all turned
down you may experience sound related issues. To check this setting,
click View, Enhancements, Graphic Equalizer. Once the Graphic
Equalizer is displayed, make sure all settings are at least mid way.
Sound settings
Verify your sound settings are correct. When other software
programs are installed it's possible for the programs to
incorrectly adjust your sound settings causing issues with your
sound. Additional information about troubleshooting your sound
card in Microsoft Windows can be found on document
CH000208.
Update / Reinstall the Windows Media
Player
If you continue to experience issues, you may want to consider
reinstalling and/or updating the Windows Media player on your
computer. You can find the latest Windows Media player on your
computer by clicking
here.
Additional information:
- See document CH000541 for additional
information to why you may be getting no video but can hear a
video.
- See document CH000852 for additional
information about viewing movies in Microsoft Windows.
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