No sound in Windows Media Player

Tip: This document is for users experiencing issues with sound in Windows Media Player only. If you are not getting sound with any program, see the no sound in Windows page.

Codec issue

If only some of the movies you're playing do not get sound, it's likely you have a codec issue. Codecs allow movie files to be smaller, but in order for them to be played in the media player, it must also have the codec installed. Essentially, they both need to speak the same "language."

If the location of where you downloaded the file does not contain a link to download the codec as well, we suggest you view our codec dictionary definition for additional options.

Check volume settings

Often, no sound in the Microsoft Windows Media Player may be corrected by adjusting the volume controls at the bottom of the window. Moving the slider from the left to the right will turn up the volume; if all the way to the left the volume is zero.

Windows media player

Make sure not muted

In addition to the volume slider, make sure the sound icon is not pressed in as this button mutes the sound.

Make sure the Equalizer is balanced

If the equalizer is all turned down you may experience sound related issues. To check this setting, click View, Enhancements, Graphic Equalizer. Once the Graphic Equalizer is displayed, make sure all settings are at least half way up.

Sound settings

Verify your sound settings are correct. When other software programs are installed, it's possible for them to incorrectly adjust your sound settings causing issues with your sound.

Update or Reinstall the Windows Media Player

If you continue to experience issues, you may want to consider reinstalling or updating the Windows Media player on your computer.