I downloaded a video, but I can only hear it and not see it
Question
I downloaded a video, but I can only hear it and not see it.
Answer
This issue may be caused by any of the below reasons.
Codec issue
This issue is almost always caused by a codec issue. A movie may be created to utilize a certain codec to allow the file to be smaller and more portable. However, in order for the movie file to be played in the media player it must also have the codec installed.
If the location of where you downloaded the file does not contain a link to the download for the codec we suggest you view our codec definition for additional information and links to codec downloads.
Many times this particular issue is caused when the computer does not have the required DivX or XviD codec.
Video type is not supported
In some cases certain video files require different video players. Verify the video format you are attempting to view is supported with your player and try viewing the file with a different player.
File is corrupt
If you've verified the above steps but are still unable to view the video, it is possible that the video is corrupt or bad. Try downloading the video file again.