Reference number: CH000931
How do I remove a virus from my computer?
Question:
How do I remove a virus from my computer?
Answer:
Before removing any file from your computer you should verify it
is a virus or other malware. See document
CH000896 for additional information about determining if a file
is infected with a virus.
If you've determined that a file is infected with a virus the
best method of removal is to run an antivirus scan on the computer.
If the virus is preventing you from entering Windows or running the
antivirus can boot the computer into Safe Mode and run the scan
there. Additional information about booting into Safe Mode can be
found on document CHSAFE.
If you do not have a antivirus scan, but still believe a file is
infected with a virus, try running an online virus scan. These web
sites will scan your computer hard disk drive for any infections. A
listing of online antivirus scanners can be found on
document CH000617. You may also wish to
consider purchasing an antivirus scanner and/or consider one of the
free antivirus scanner programs listed on our virus scanner list on
document CH000514.
Additional information:
- See document CH000992 for
additional information about whether a virus will be removed
when formatting a hard disk drive.
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