please help, after removing virus from my computer Windows does not run!!!

[mya2012]

well not quite square one , I can use the computer now however i can not update the windows from sp2 to sp3 and for that reason I can not have MS office 2010 installed or any other programmes which require a newer version of windows.

[SuperDave]

You can download  SP3 from here. This is an image file and you will need to burn it to a disk using an Image burner. If you don't have one here's one that I use.

IMG Burner.

[mya2012]

thanks for that but can i ask you please to give me the link for the SP3 as i can not open the one in your message. I am not quite sure what exactly I have to download from IMG burner , on the disk drive of my computer says DVD_+ writter/CD - writter, is this what i need to have to download the sp3?and the last question,I had 75 updates from windows and one of them was sp3 but my computer after installing the updates and restart the windows , it went to the same screen saying windows had to shut down to prevent damages. so do you think the link you gave me for sp3 would be a different one?

many thanks

[SuperDave]

Sorry, here it is. SP3.iso
First, download and save the ISO file somewhere on your computer. It's not important where you save it as long as you remember where. Next, download and install IMG on your computer. You can start IMG and browse to where you save the file or you can just double-click on the ISO file and it will open IMG. After you burn the disk, just pop the disk in and it will start to run and install SP3.

[mya2012]

I was downloading sp3.iso when a message popped up saying the conection had to be restarted! i tried to download the file again but it didn't download at all! and my computer has gone awfully slow!!!! it took 3 min to open "computerhope" website and one min for every page to open after that!

[SuperDave]

After you did the System Recovery did you install an anti-virus program?

[mya2012]

no I didn't!
I also ran the Super anti-spyware and it found 188 virus and one was trojan!
I tried to download the anti virus i had before but it was unsuccessful as the min required system for Avira is
sp3 not sp2!by any chance do you know one that accept sp2?

[SuperDave]

I hardly think that any will accept SP2. Your best bet would be to burn the SP3 ISO to a disk and install it on your computer then you will have no problem installing an AV. Please stay off the net with that computer until you get an AV in place.

Remember to only install one antivirus!
 
1) Avast! Home Edition
2) AVG Free Edition
3) Avira AntiVir Personal
4) Microsoft Security Essentials for Windows Vista\Windows 7 - 64 bit Download
4-a) Microsoft Security Essentials for Windows XP
5) Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)
6) PC Tools AntiVirus Free Edition
7) ThreatFire

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.

[mya2012]

thanks , I downloaded the microsoft security essentials for windows. it did scan my computer and found few viruses and a trojan again they have been removed however the pc still is slow but as not as bad before . can i ask you if utorrent is a good and safe programme or not?

[SuperDave]

P2P - uTorrent is P2P software. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It is certainly contributing to your current situation.

Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.

I would strongly recommend that you uninstall them, however that choice is up to you. If you choose to remove these programs, you can do so via Control Panel >> Add or Remove Programs.
***************************************************
Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.

[mya2012]

Thanks a lot for your advice. the reason I asked you for utorrent was , I needed to get microsoft excel and word ,most of the  sources required min of sp3 system but the one that i had to download utorrent for; it specifically was for sp2 ;so at the moment I  have the excel and word on my computer however after what you advised , I did uninstall the utorrent ,but do you think  this would still be a problem?

[SuperDave]

As I mentioned, uTorrent is safe but the files you download have the potential of being infected.

[mya2012]

I deleted the files and i ran Malwarebytes anti malware nothing was detected. I also install and ran Ccleaner.I defragmented the C and D drive however my pc still very slow for example it takes 40 seconds to open a page! what I noticed in Task Manager is that there is a process called MsMpeng.exe with a memory usage of 50,092K almost the same as internet explore. do you think by stopping this process it could fix the pc speed?these are 4 processes with high usage of memory.
image name      user name       memory usage
svchost.exe        system             23,780
services.exe       system             15,408
explorer.exe       HP-owner         35,688
ixplorer.exe        HP-owner         49,752

Thanks

[mya2012]

sorry Dave for too much trouble, I also noticed i can not open "Yahoo " page at all while I can open other sites after 40 sec. I was reading a topic here with exactly my problem and "evilfantasy" suggested below:

Click Start > Run and copy and paste the following line into the run box: regsvr32 urlmon.dll
Press OK
Once it is completed you will get this message DllRegisterServer in urlmon.dll succeeded, repeat the above steps, but replace regsvr32 urlmon.dll with the following: (enter each line one at a time selecting OK after each)

•regsvr32 actxprxy.dll

•regsvr32 shdocvw.dll

•regsvr32 mshtml.dll

•regsvr32 browseui.dll

•regsvr32 jscript.dll

•regsvr32 vbscript.dll

•regsvr32 oleaut32.dll
When finished restart your computer.
i tried the steps but when it came to  regsvr32 mshtml.dll , i got a message that this one can not be loaded  because DllRegisterServer entry point was not found.

[SuperDave]

I noticed in Task Manager is that there is a process called MsMpeng.exe with a memory usage of 50,092K almost the same as internet explore. do you think by stopping this process it could fix the pc speed?these are 4 processes with high usage of memory.
image name      user name       memory usage
svchost.exe        system             23,780
services.exe       system             15,408
explorer.exe       HP-owner         35,688
ixplorer.exe        HP-owner         49,752

MsMpeng.exe is for Windows defender. You can stop all those tasks except explorer.exe. That will shut your computer down. Please do this:

Please download SystemLook from one of the links below and save it to your desktop.

Link # 1
Link # 2

Temporarily disable your antivirus and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

Double-click SystemLook.exe to run it.

Copy the contents of the following codebox into the main textfield.

Code: [Select]

:filefind
ixplorer.exe 
Click the Look button to start the scan.

Note: The scan may take some time so please just let it do its work and be patient (or do something else unrelated to the computer).

When finished, a notepad window will open with the results of the scan. Please post the log. The log can also be found on your desktop entitled SystemLook.txt