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Author Topic: Problem with HP Notebook booting and screen issues  (Read 2508 times)

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embrooks

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    • OS: Windows 7
    Problem with HP Notebook booting and screen issues
    « on: January 15, 2016, 01:11:51 PM »
    My daughter is having problems with her laptop-HP 15-f059wm Notebook PC.   It less than 2 years old.  Yesterday she was using it fine and then put it to sleep.  Went back to dorm, tried to turn it back on and nothing happened.  Took out the battery and still wouldn't boot.  When she had the ac plugged in the little light next to it was amber and the wifi light was blinking amber.  Let it stay plugged in overnight without battery.  Just tried to start it for the first time today and looks as if it was going to work and then the screen turned to look like the attachment.

    Any help is appreciated.

    [attachment deleted by admin to conserve space]
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    DaveLembke



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    Re: Problem with HP Notebook booting and screen issues
    « Reply #1 on: January 15, 2016, 04:04:30 PM »
    At what point does the display show this... such as is it right away or do you see the HP Logo and then Windows starts to load and then this?

    If you never see the HP logo at boot or any boot info at boot if the logo is set to not display and it goes direct to this, then it could be a cooked GPU or APU, or main board failure. RAM could sometime also cause this because system RAM is shared with GPU but i'm thinking it might be a hardware failure or damage.
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    embrooks

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      Re: Problem with HP Notebook booting and screen issues
      « Reply #2 on: January 15, 2016, 04:30:36 PM »
      Thank you for your response.  It gets the hp logo (below) then goes to what I just posted above.
      « Last Edit: January 15, 2016, 04:51:48 PM by embrooks »
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      embrooks

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        Re: Problem with HP Notebook booting and screen issues
        « Reply #3 on: January 15, 2016, 04:35:00 PM »

        When she first turned it on it looked like the attachment here.


        Then went to the weird screen.  This is all happening with the battery off if that makes a difference.  The other thing she mentioned was the "amber lights" wifi & near AC were white, then they went back to amber.

        [attachment deleted by admin to conserve space]
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        DaveLembke



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        Re: Problem with HP Notebook booting and screen issues
        « Reply #4 on: January 16, 2016, 02:13:38 AM »
        Do you have recovery media for the system to perform a repair of the build to see if its a corrupted video driver? Seeing that logo is a good sign. The hand off from BIOS to booting OS is where your getting this screen issue.

        One thing you can do to rule out hardware would be to burn to a DVD a Linux Mint distro and boot system off that disc and if its healthy off Linux boot then the hardware is fine and its corrupted software/driver for the Windows build.
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