Hi everyone.
I recently bought a custom-made computer from a well established business in the UK.
The computer arrived and as I was installing everything onto it, the internet dropped out a few times. I thought nothing of it and continued. After a day or two, the dropping out happened more and more until after about 4-6 days, it become unusable.
I contacted the business, and they sent out a new network card. Whilst I was waiting for this to arrive, I tried using a USB adaptor instead of the installed card. This worked fine, until again, after 2 days or so, it started having the same issues and then stopped working completely after a similar amount of time.
The new network card has now arrived and after 2 days, the errors seem to start to be happening again. It has dropped out 3 times now and looks as though to be getting more frequent like before.
I have tried numerous attempts to fix the errors - resetting the adaptor, reinstalling the adaptor, pausing anti-virus, and all the other methods I could find online - but none have made any difference. Using the troubleshooter works okay for the first few times, but as the issue gets worse, it becomes less and less effective. The errors it reports change but most often it is related to a gateway not being available, or there being some form of IP issue.
Perhaps worth noting is that I use my phone as a hotspot as the internet signal is terrible where I have the computer. However, I've tested it, and it works absolutely fine with other devices and whilst the issues are happening on the computer, everything else runs fine. The computer is the only thing to run off the hotspot normally, and the phone has full signal.
In terms of what happens with the computer when the error is happening - the webpage refuses to load, shows no connection, and after a few moments the little yellow triangle appears over the WiFi signal. For the first few days, it will reconnect after troubleshooting, however as time goes on, it refuses to reconnect and just sits there trying.
Does anyone have any ideas what might be causing this?
The basic computer specs are as follows:
Windows 10 PRO
AMD Ryzen 5 2400G with Radeon Vega Graphics
16GB RAM
Thank you for your help,
Michael