Author Topic: webcam does not work (Read 22232 times)

computer · « **on:** April 15, 2007, 08:15:00 AM »

i've got a webcam from singapore about a year ago, know nothing about what model etc, but now my sister is ordering me to install it on her computer, after ruining the installation disks. is there anyway that i can fix that?

p.s. sorry if this is the wrong subject and it needs to go under drivers, it just seemed right to me because it is about a hard ware problem that i am having

thank you for all help given, wether it works or not

Raptor · « **Reply #1 on:** April 15, 2007, 08:18:07 AM »

Just type the serial number or name in Google + drivers and you'll be fine.

computer · « **Reply #2 on:** April 15, 2007, 08:32:32 AM »

well see, there's a problem with that. i got it about a year ago and threw the box out, and it says nothing on the actual webcam, and the installation cd only says

PC CAMERA
Installation Disk

Installation:
Insert this CD into CD-ROM drive
and follow on-screen instructions

Raptor · « **Reply #3 on:** April 15, 2007, 08:53:58 AM »

Try the following:

Hook it up and see if Windows Update can find any drivers for it (Use the 'advanced' search)
Hook it up and see if System Information for Windows (Click) can find the name of the webcam for you. You'll need to do some digging, though.

patio · « **Reply #4 on:** April 15, 2007, 11:04:55 AM »

Quote from: computer on April 15, 2007, 08:32:32 AM

well see, there's a problem with that. i got it about a year ago and threw the box out, and it says nothing on the actual webcam, and the installation cd only says

PC CAMERA
Installation Disk

Installation:
Insert this CD into CD-ROM drive
and follow on-screen instructions

Would there possibly be a Help file on this CD or something with a .txt extension ? ?

Raptor · « **Reply #5 on:** April 15, 2007, 12:09:53 PM »

Quote

after ruining the installation disks

patio · « **Reply #6 on:** April 15, 2007, 01:33:30 PM »

Sorry...i didn't spot that.

CBMatt · « **Reply #7 on:** April 15, 2007, 05:08:59 PM »

How badly is the CD ruined? Is it just scratched up or is it broken? If it's just scratches we're talking about here, there's a chance you could get at least a readme file off of it. Maybe even use a data recovery program if needed. And, of course, if this is the case, there's the option of resurfacing the CD, depending on how bad it is.

If the CD is too badly damaged...are there any labels/markings anywhere on the webcam that you may have overlooked? What about a copyright etched into the bottom? Maybe a sticker with the FCC ID on it? Considering its origins, these may be a stretch.

computer · « **Reply #8 on:** April 15, 2007, 07:32:29 PM »

replying to patio and raptor.....

one of the disks has a peice of music on it and nothing else, and the other one is blank.

computer · « **Reply #9 on:** April 15, 2007, 09:43:10 PM »

chris? as ruined, i don't mean scratched or broken..i mean that one has music and nothing else and the other has nothing at all......when i say ruined i mean ruined

computer · « **Reply #10 on:** April 16, 2007, 03:23:04 AM »

and replying to what raptor said about an advanced search, nothing like that worked. still needing help

CBMatt · « **Reply #11 on:** April 16, 2007, 04:42:54 AM »

Quote from: computer on April 15, 2007, 09:43:10 PM

chris? as ruined, i don't mean scratched or broken..i mean that one has music and nothing else and the other has nothing at all......when i say ruined i mean ruined

Odd... Did these CD's ever work? Have you tried accessing them with all hidden files viewable? Sorry if it seems like I'm grasping at straws here, but there's just so little to work with. Unforutunately, there aren't any universal webcams drivers (there's one I know of for Mac, but it's specific to about three or four brands...which isn't very universal), so you may end up having to get a new webcam. I have the Creative Instant, which is pretty cheap and is good for the price.

Other than that, I'm really not sure what we can do for you here. But stick around and maybe someone will have something else to suggest.

dl65 · « **Reply #12 on:** April 16, 2007, 02:33:00 PM »

computer...... Unplug the Web Cams usb cable from the rear of the tower and look to see if there is a paper tag right near the USB connector .......
Many of those webCams put the make and model number on a tag there.

dl65

GX1_Man · « **Reply #13 on:** April 16, 2007, 03:01:17 PM »

You might be ahead to get a proper web cam, hopefully with a recognizable brand and possibly even some support for it. This appears a fruitless endeavor.

computer · « **Reply #14 on:** April 16, 2007, 09:13:37 PM »

replying to the past 3 posts,

chris ---

Quote from: CBMatt on April 16, 2007, 04:42:54 AM

Odd... Did these CD's ever work? Unforutunately, there aren't any universal webcams drivers (there's one I know of for Mac, but it's specific to about three or four brands...which isn't very universal)

the CD's used to work for it, just my sister put the music on one of them, and the other one was always blank. also, i have an acer computer, not a mac, so the drivers for the mac wouldn't work anyway...(would they???)

dl65 ---

Quote from: dl65 on April 16, 2007, 02:33:00 PM

computer...... Unplug the Web Cams usb cable from the rear of the tower and look to see if there is a paper tag right near the USB connector .......
Many of those webCams put the make and model number on a tag there.

dl65

there was no tag anywhere on the webcam or it's cord or connector or anywhere else....i'll see if dad can remember what brand it is when he gets home tonight, but there's not much hope for that.

GX1_Man ---

Quote from: GX1_Man on April 16, 2007, 03:01:17 PM

You might be ahead to get a proper web cam, hopefully with a recognizable brand and possibly even some support for it. This appears a fruitless endeavor.

i'm not going to buy another one, so if i can't get it working my sister just cant talk to some spanish person she likes

unless she buys one herself...

patio · « **Reply #15 on:** April 16, 2007, 09:21:57 PM »

Quote

'm not going to buy another one, so if i can't get it working my sister just cant talk to some spanish person she likes Grin
unless she buys one herself.

Or he buys it for her...

And no the MAC drivers will not work.

computer · « **Reply #16 on:** April 17, 2007, 08:37:45 AM »

ok i'm stumped. Dad doesn't know the brand or anything, and has no more installation disks. i just give up on it and she doesn't get one, unless you find one you welcome to put it up here, but i wont depend on it anymore

Raptor · « **Reply #17 on:** April 17, 2007, 09:54:39 AM »

I'd just buy a new one and remember the name.

patio · « **Reply #18 on:** April 17, 2007, 04:10:35 PM »

If i were a gambling man...i would dload and try the most generic Logitech drivers available that match your version of Windows...

Lurch · « **Reply #19 on:** April 17, 2007, 04:16:01 PM »

you can also goto www.nextag.com and look for that model, or on webcam sales sites, then maybe you'll have a name or type to start searching for.

CBMatt · « **Reply #20 on:** April 17, 2007, 06:56:38 PM »

Basically, because you don't know anything about your webcam, it's going to be a bunch of guesswork and trial-and-error.

computer · « **Reply #21 on:** April 17, 2007, 09:15:17 PM »

out of all you helpfull people here, it takes a newbie like lurch to get me a page that i find my webcam on.....here's what it says on the site....

Mwave Part Number: AA40640
Manufacturer Part Number: WCM-6LNV
Manufacturer Web Site: www.sabrent.com
Technical PDFs:

Infrared NightVision / 6 LED / USB 2.0 / 1.3 MegaPixel / WebCam with Audio Microphone

i don't know what else you what, so i'll copy the whole website that the link takes you to

Description:
Use this Webcam in low light environment or even total darkness! This unique Night Vision web camera has the best features, including 6 infrared LED's, built-in microphone and amazing 350K video quality at 640 x 480. You can take snapshots, create video/audio or use it for video/audio conferencing! This unit easily mounts to a PC monitor or a notebook. Installation is a snap with the USB interface! PC Camera software comes with this camera for viewing images!

Features:

6-LED Infrared Night-Vision
350K 640x480 video quality
Built-in Microphone
Auto White Balance
Metal Body

Technical Information:

1/3 Inch Sensor, 6mm lens, 60 visual angle
Metal Body
350K pixels 640*480 resolution
6-LED infrared LED for night vision
Built-in Audio Microphone
Frame Rate: 320 x 240 up to 30 frame/sec (CIF) 640 x 480 up to 15 frame / sec (VGA)
Focus range:3CM-infinity
Video Format:24-bit RGB
S/n better than 48dB
Interface: USB
White balance: Auto
VFW Interface: support dynamic and still image snap
Dynamic Range better than 72dB
Built-in image compression
Automatic white balance
Automatic color compensated
Dynamic image E-Mail
Manual Focus Ring
Mountable on notebook and PC monitor
System Requirements:

Microsoft Windows 98SE/ME/2000/XP
Available USB Port
Package Contents:

Web Camera
CD with Software, Drivers, Manual

now we know things about it and it's not just a stab in the dark

help me now please if you can???

CBMatt · « **Reply #22 on:** April 17, 2007, 10:30:36 PM »

Is THIS your webcam? I'm a bit confused because that info says it's manufactured by Sabrent, but the part number is for Kinamax (Sabrent part numbers start with SBT). If that's not your webcam, perhaps you can check the ones on Sabrent's site (they only have three).

Out of curiosity...what exactly did you search for to find this information?

patio · « **Reply #23 on:** April 17, 2007, 10:35:34 PM »

There's nothing on that site that matches the part # you posted...

Their E-mail Support Page

dl65 · « **Reply #24 on:** April 17, 2007, 11:54:50 PM »

computer .......

Is this the driver your looking for ?

http://www.kinamax.com/product/Drivers.htm

If this is the correct driver and it appears to match the model number you posted...... I would download the driver into a new folder that you will create on your desktop..... then extract it to the same folder. Now this part is important.......
Do not plug the webcam in at this time.......
next.....
Disable your internet connection.
next
Disable your Anti-Virus program.
next
open the folder you D/L and extracted the driver into ..........
next ...... click on the setup icon to begin installing the driver.
During the install process, you may be asked to plug in the WebCam..... If you are, plug it into a USB2 port....... you should see a message pop-up in the lower right corner ( by the clock) ...that windows has detected new hardware.......... and then a few seconds later, another pop-up to say that windows has installed the new device and that it is ready to use.
next ...... Enable the Anti-virus program.
next ...... Enable you Internet connection......
That should do it.

dl65

computer · « **Reply #25 on:** April 18, 2007, 07:15:32 PM »

Quote from: CBMatt on April 17, 2007, 10:30:36 PM

Is THIS your webcam? I'm a bit confused because that info says it's manufactured by Sabrent, but the part number is for Kinamax (Sabrent part numbers start with SBT). If that's not your webcam, perhaps you can check the ones on Sabrent's site (they only have three).

Out of curiosity...what exactly did you search for to find this information?

i followed the link that lurch gave me, then searched for webcam, and looked for the picture of mine, and that's the one that it came up with.

Quote from: patio on April 17, 2007, 10:35:34 PM

There's nothing on that site that matches the part # you posted...

Their E-mail Support Page

the stuff i got was just a copy paste off the site that lurch gave me...the link to the sabrent site was already there, and as the webcam was made by singapore, it kind of makes sense to do that....

patio · « **Reply #26 on:** April 18, 2007, 07:39:25 PM »

Quote

out of all you helpfull people here, it takes a newbie like lurch to get me a page that i find my webcam on.....here's what it says on the site....

This statement confuses me as the link lurch posted is a shopping site...
Not exactly where i would start a search for appropiate drivers for a hardware device...

On top of that the site you posted sabrent doesn't have anything matching your model # for that device...therefore they wouldn't have a driver for it.

Try taking dl65's advice above.

computer · « **Reply #27 on:** April 18, 2007, 09:01:16 PM »

patio? i took dl's advice, but he used the stuff i got off lurches site to find it.......

i basically searched for webcams, and looked for the picture....

anyway dl, the link you got me to download was the right program (i remember from last time now that i saw the name [amcap]) and that works, except that when i click to start it, it says "sorry you have no video capture hardware" does anybody have an idea what to do about that one?

and thanks for that dl

computer · « **Reply #28 on:** April 18, 2007, 09:02:25 PM »

oh yea another thing patio, we had given up on a driver until we could find out what webcam i had, so he gave me the site so i could find out what webcam i had, from the descriptions on the site....(i think)

patio · « **Reply #29 on:** April 18, 2007, 09:38:33 PM »

Quote

anyway dl, the link you got me to download was the right program (i remember from last time now that i saw the name [amcap]) and that works, except that when i click to start it, it says "sorry you have no video capture hardware" does anybody have an idea what to do about that one?

and thanks for that dl

If it's a USB cam it should not be hooked up when you install the software.
Try un-installing thru Add/Remove. Then power down and remove the device.
Disable your Anti-Virus program when you re-boot and then re-install the software. It will tell you when to hook up the device and finish installing...

computer · « **Reply #30 on:** April 18, 2007, 11:31:01 PM »

i did it that way the first time, and it didn't work....

are you saying that i should do it again? or that if i did it differantly it should be done this way?

patio · « **Reply #31 on:** April 19, 2007, 08:21:47 PM »

computer · « **Reply #32 on:** April 19, 2007, 08:31:44 PM »

yes what?

yes i should re-instal it?

OR

yes i should keep it how it is because i did it right the first time so there is no point re-installing it?

?? $:-\$

patio · « **Reply #33 on:** April 19, 2007, 10:34:22 PM »

Try re-installing it using the steps outlined...it's possible something might have been overlooked. Un-install the device in Device Manager first and remove any software that pertains to it in Add/Remove Programs.
After this re-boot and continue on.

dl65 · « **Reply #34 on:** April 20, 2007, 12:19:40 AM »

computer .......when you installed the driver, did it ask you to plug the camera in ?
Are you plugging the webCam into a USB1.10 or USB2 port ?
Does the Cam show up in the device manager when it's plugged in ?

dl65

computer · « **Reply #35 on:** April 20, 2007, 05:17:36 AM »

Quote from: patio on April 19, 2007, 10:34:22 PM

Try re-installing it using the steps outlined...it's possible something might have been overlooked. Un-install the device in Device Manager first and remove any software that pertains to it in Add/Remove Programs.
After this re-boot and continue on.

Have done, and it still does not work...

Quote from: dl65 on April 20, 2007, 12:19:40 AM

computer .......when you installed the driver, did it ask you to plug the camera in ?
Are you plugging the webCam into a USB1.10 or USB2 port ?
Does the Cam show up in the device manager when it's plugged in ?

dl65

I plugged it into a USB2 port, and not sure about the device manager....What section would it come up under if it is installed??? other devices/video controller???

anyway, i'm trying it in another computer now, to see if the problem is the computer or if it is something to do with the drivers

computer · « **Reply #36 on:** April 20, 2007, 05:37:32 AM »

when i followed the same steps with the other computer, i come up with an error message at the end of the installation phase, reading...

There was a problem installing this hardware:

USB Device

An error occured during the installation of the device

The class installer has denied the request to install or
upgrade this device.

Click Finish to close the wizard.

does anybody have any idea what to do in that sort of situation? last computer i didn't even get that far, but i still want the rest of it there obviously. i need help

patio · « **Reply #37 on:** April 21, 2007, 10:40:35 AM »

Contact the manufacturer...ask if they have written new drivers.

GX1_Man · « **Reply #38 on:** April 21, 2007, 12:40:43 PM »

Quote from: GX1_Man on April 16, 2007, 03:01:17 PM

You might be ahead to get a proper web cam, hopefully with a recognizable brand and possibly even some support for it. This appears a fruitless endeavor.

....meanwhile, 5 days later.....

computer · « **Reply #39 on:** April 22, 2007, 12:13:59 AM »

Quote from: patio on April 21, 2007, 10:40:35 AM

Contact the manufacturer...ask if they have written new drivers.

Well the manufacturer is in Singapore somewhere, we are in Perth, Australia. apart from driving over there or phone, what other options are there???
sorry, i am kind of stupid right now, aren't I?

Quote from: GX1_Man on April 21, 2007, 12:40:43 PM

Quote from: GX1_Man on April 16, 2007, 03:01:17 PM
You might be ahead to get a proper web cam, hopefully with a recognizable brand and possibly even some support for it. This appears a fruitless endeavor.

....meanwhile, 5 days later.....

But you told me to get that before we got this driver for it....
Then i decided to try this driver first....
But she not really that desperate that she would pay any $ for it i don't think

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Author Topic: webcam does not work (Read 22232 times)

computer

Raptor

computer

Raptor

patio

Raptor

patio

CBMatt

computer

computer

computer

CBMatt

dl65

GX1_Man

computer

patio

computer

Raptor

patio

Lurch

CBMatt

computer

CBMatt

patio

dl65

computer

patio

computer

computer

patio

computer

patio

computer

patio

dl65

computer

computer

patio

GX1_Man

computer