AVI files problem

[belvin]

I wonder if you can help me with this problem I am having. please?

I have some AVI files (films) which I can play on my computer OK, but when I try to use DVDsanta to put them on to disc, - (or try to convert them using WinAVI to try and use DVDsanta), then it immediately shuts down the programme and goes back to desktop. I have even tried to put them in “moviemaker” to cut off the very start and finish, but it immediately freezes this programme, and I have to shut down the computer, and restart. Other formats eg wmv, mpg etc. do not seem to be affected.

I have scanned my computer with AVG antivirus, AVG anti-spyware, and also Spybot, but not one of them has found anything at all.

I also have an external hard drive, which I use for storing back up files in case my computer crashes – this is not connected unless I want to use it – to transfer files back and forth. This morning I tried to open a folder containing Planet Earth documentaries, which are XviD files, and it immediately closes the folder and goes back to desktop. The other eight folders on this hard drive, does not seem to be affected at the moment. They open OK.

My system is WindowsXP Home Edition SP 2, but please be advised that I am NOT a computer expert.

Thanking you in advance
Belvin

[dl65]

belvin .........  You didn't mention it , but it soounds like this issue is something that has just started ...is that correct?
Next .... the AVI file issue ....... it sounds as if it's only some AVI files which are problematic.....is that correct ?
Which version of DVDSanta are you using ......... and are you using blank dvd disks or are you using blank cd disks.
DVDSanta should convert and burn a AVI file to dvd with no problem............. ( or is it the copywrite protection that is the issue ?

Please let us know.

dl65 

[belvin]

Many thanks dl65 for replying, very much appreciated. In answer to your questions

(1)   First noticed it about 2 months ago, when I downloaded several files including an AVI file, which I could play on my computer, but could not burn it to disc, convert it or split it in windows moviemaker. Tried to delete it, and it would not let me. Had to find it in “search” and managed to delete it from there.   
(2)   Since then I am having same problem with ALL “AVI” files I download. At the moment I am NOT having any problems with WMV or MPG files at all   
(3)   DvdSanta 4.00 FULL Version Build 6001 – using Verbatim DVD recordable disc 4.7GB   
(4)   Can load file into dvdSanta, but as soon as I click “Create DVD” button, shuts down programme immediately. Same in WinAVI Video Converter. In Windows moviemaker it freezes my computer fully.   
(5)   Copywrite protection is not a problem on these files – if there was I think the programmes would have said.

Best regards

Belvin

[Broni]

After downloading those files, do you always run them through AVG?
I'm  not familiar with DVDSanta, but did you try to reinstall it?
Any other strange behavior of your computer?

[ms_dos_sux]

What exactly is DVDsanta, and you may want to just insert the CD and drag+drop onto the drive.

[belvin]

Hi Broni, thanks for replying.

My computer is programmed to update and check whole system daily by AVG.

It is NOT dvdSanta. Problem is same with all programmes I try and use on any AVI File.
In all other file formats eg WMV & MPG, all programmes work perfectly. It is an AVI problem.

I experimented with dvdSanta – which is a DVD burning programme – by sandwiching an AVI file between two WMV files, in this order WMV-AVI-WMV.The programme encrypted the first WMV file OK, but as soon as it started on the AVI file, it shut itself down completely.

Only other funny thing I have noticed on my computer is I am occasionally seeing a message flag up bottom right hand corner of screen “ AVG email auto scan Bas 14 – Toronto 12”. Not sure if this is exact, because it only lasts for about two seconds, but basically the same. And maybe computer is running a bit slower – hard to tell.

Thanks for trying to help, as I badly need it.

belvin

[evilfantasy]

Work through this post.

Never hurts to rule out malware.

[Broni]

Aside from evilfantasy's advice...

My computer is programmed to update and check whole system daily by AVG.

This is not what I'm talking about.
The rule of safety is this:
After downloading any file from not well known Internet source, ALWAYS, right click on it, and click Scan with AVG.
NO EXCEPTIONS.

[belvin]

Hi Evilfantasy/Broni,

I hope this is what you need, to enable you to help me, because as I said before, I am a complete novice with regards to computers - but everyone has to start somewhere - so please bear with me, as I really need help with this AVI problem.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/04/2008 at 05:30 PM

Application Version : 3.9.1008

Core Rules Database Version : 3373
Trace Rules Database Version: 1368

Scan type       : Complete Scan
Total Scan Time : 00:47:52

Memory items scanned      : 338
Memory threats detected   : 0
Registry items scanned    : 4232
Registry threats detected : 0
File items scanned        : 35127
File threats detected     : 0

ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ ZZZZZZZZZZZZZZZZZZZ

ESET Online Scanner

When I ran this programme it found 1 (one) threat. Could not get a log file off of it, so ran it again, and these are the details when finished.

Scan results: No threats found

Files scanned      130083
Threats found      0
Total scan time   00.18.44
Scan status      Finished

ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ ZZZZZZZZZZZZZZZZZZZ

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:02:03, on 04/01/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\VIA\RAID\raid_tool.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X84-X85.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X84-X85.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HistoryKill 2006\histkill.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ie/
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [RaidTool] C:\Program Files\VIA\RAID\raid_tool.exe
O4 - HKLM\..\Run: [Lexmark X84-X85 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X84-X85.exe
O4 - HKLM\..\Run: [Lexmark X84-X85 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X84-X85.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [histkill] "C:\Program Files\HistoryKill 2006\histkill.exe" /STARTUP
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe

--
End of file - 4481 bytes


Thanks - Belvin

[evilfantasy]

It's not malware you are dealing with.

[Broni]

First of all...

I am a complete novice with regards to computers - but everyone has to start somewhere - so please bear with me, as I really need help with this AVI problem.

You have nothing to worry about...

It is NOT dvdSanta. Problem is same with all programmes I try and use on any AVI File.

What other programs did you try?

[belvin]

Hi Broni,

I only use those three programmes (Windows Movie Maker, WinAVI video converter & dvdSanta) and they all work perfectly on other video formats, except any AVI file.

And before this problem started, AVI worked perfectly with them as well.

Thanks - Belvin

[Broni]

I have to admit, it's pretty puzzling.
Maybe some codecs got corrupted.
Try to install this:
http://www.free-codecs.com/XP_Codec_Pack_download.htm

[belvin]

Hi Broni,

I can not download this file, for some reason.

But I notice that it uses "Media Player Classic". Someone I used to know, downloaded this player for me, but I found it was in conflict with "Windows Media Player 7" which I had on the machine. I deleted "Classic" the best way I could, and installed "Windows Media Player 11" from a disc to over-ride the two previous programmes. This had to be around the same time that my AVI problem started.

Do you think there is a connection, and what is my next step?

Thanks

Belvin

[Broni]

I can not download this file, for some reason.

What happens? Did you try different browser?

But I notice that it uses "Media Player Classic".

What does?

installed "Windows Media Player 11"

Where from? Official M$ version?