Author Topic: Windows XP pro dislikes phone Modems... (Read 25153 times)

Dias de verano · « **Reply #15 on:** May 03, 2008, 08:18:41 AM »

Windows XP driver for SM56

http://www.motorola.com/softmodem/driver.htm

patio · « **Reply #16 on:** May 03, 2008, 09:52:18 AM »

Link in Post #2....

Not sure if it was potio or not though....

jawanda56 · « **Reply #17 on:** May 03, 2008, 11:02:15 AM »

Quote from: patio on May 03, 2008, 08:03:01 AM

Have you physically removed the modem ? ?
Or is it onboard ? ?

Did you try re-installing the MBoard drivers ? ?

Yes, I've tried moving the Modem to another PCI slot. It made no change. The modem worked OK in another computer having XP pro operating system.

No, I didn't try reinstalling the mobo drivers yet, because, modem is not part of mobo, but it is fitted in a PCI slot.

I'm concerned about the Error it shows during installation:
An error occured during installation of the device. The specified service does not exist as an installed service.
Perhaps installing/repairing/enabling of Modem service will solve the problem...

jawanda56

patio · « **Reply #18 on:** May 03, 2008, 11:36:08 AM »

Visit Black Viper's Site for a comprehensive list of which services should be running in a default install of XP...
Compare them against your own.

Physically remove the modem.
Then remove it in Device Manager.
Re-boot a few times.
Then power down and re-install it and see.

If all else fails the modem may be bad and can be replaced. Personally i prefer external modems myself as they can be re-set much easier.

jawanda56 · « **Reply #19 on:** May 03, 2008, 11:53:59 AM »

Quote from: patio on May 03, 2008, 11:36:08 AM

Compare them against your own.

The list is quite long and will take a while to compare.

I'll post the results later on...

Good Night.

jawanda56

jawanda56 · « **Reply #20 on:** May 08, 2008, 11:03:53 PM »

Sorry for the delay...

Quote from: patio on May 03, 2008, 11:36:08 AM

Visit Black Viper's Site for a comprehensive list of which services should be running in a default install of XP...
Compare them against your own.

Compared the services againest defaults: Following differences.

Service My PC Viper's list
Background ITS auto manual
Comp browser manual auto
SSDP discovery service disabled manual
Universal plug & play device host disabled manual
windows image acquisition auto manual

I've tried to install the modem by enabling the two above disabled services, with no success. Also tried unistalling and physically removing the modem.

As reported in my first post, the bluetooth modem also cannot be installed, confirming some problem with the XP windows.

If I try to repair XP after booting from CD and choosing repair option, will I loose the win updates?

Quote from: patio on May 03, 2008, 08:03:01 AM

Did you try re-installing the MBoard drivers ? ?

Also please suggest, which drivers for mobo needs to be reinstalled. There are many devices!

Any thing else to try?

jawanda56

patio · « **Reply #21 on:** May 09, 2008, 05:20:28 AM »

A Repair install of XP will wipe out the updates to the point of what version the CD is...For example if your CD is XP w SP1 you will have to DLoad all updates after SP1. Same applies for SP2 if your CD is XP w SP2 you will need all updates released after SP2.

Have you visited the MBoard manuf, website for those drivers yet ? ?
Bluetooth and your modem are 2 different things. Although they may use some common Windows services if you have set all those back to the default list it should work.

Let us know.

P.S. Have you tried another modem yet ? ? They aren't that expensive these days...

jawanda56 · « **Reply #22 on:** May 09, 2008, 06:06:49 AM »

Thanks for clearing the doubts about repair option.

My mobo drivers are available at:
Link Edit
I've drivers CD. which came with the mobo. also.

Great idea to try another Modem. I'll swap one from my friend and try that here.

Will let you know the results.

jawanda56

cryhelp · « **Reply #23 on:** May 09, 2008, 06:39:24 AM »

I know it is frustrating for the person having the problem, but wow how informative all the posts trying to help. Patio suggested replacing the modem. I had somewhat the same problem with comcast and their modem. After 3 days and mostly sleepless nights replaced modem and problem solved. Hopefully that will solve yours.

jawanda56 · « **Reply #24 on:** May 22, 2008, 12:40:16 AM »

Regret long delays...

Quote from: jawanda56 on May 09, 2008, 06:06:49 AM

Great idea to try another Modem. I'll swap one from my friend and try that here.

Its difficult to convince someone to borrow the modem, and I got one.

I removed the SM56 after un-installing from device manager and add/remove programs. Fitted this modem and the installation process started normal, but ended with the same error:
An error occurred during installation of the device. The specified service does not exist as an installed service.
This confirms that there is some problem with the operating system and nothing wrong with the modem.

Also, I've reinstalled all the drivers, which are in the mobo CD.

It looks like, the troubleshooting is coming to an dead end. If the problem is not resolved, I might go in for reinstalling the XP.

Any hope?

jawanda56

patio · « **Reply #25 on:** May 22, 2008, 11:29:11 AM »

Repair Install of XP

I suggest reading it thru to get familiar with the process and then printing out a copy for reference...
Pay special attention to the Warnings.
If done properly all your Programs and data will be intact.
If done improperly you risk losing everything.

You will then need to DLoad and install all Windows updates that came after whichever Service Pack is included on your XP CD...

jawanda56 · « **Reply #26 on:** May 22, 2008, 11:34:52 PM »

Thanks Patio for the valuable suggestions.

I'll go through and follow the article. If I decide to repair install the XP, I'll post the results right here.

jawanda56

jawanda56 · « **Reply #27 on:** May 25, 2008, 06:40:22 AM »

Before I repair XP and loose all the updates, Please have a look at my setupapi log:
It is edited and only related portions are copied here. Perhaps, some indication of the problem here.

[SetupAPI Log]
OS Version = 5.1.2600 Service Pack 2
Platform ID = 2 (NT)
Service Pack = 2.0
Suite = 0x0100
Product Type = 1
Architecture = x86

[2008/05/21 20:19:40 856.3 Driver Install]
#-019 Searching for hardware ID(s): pci\ven_127a&dev_1003&subsys_b0bc0e11&rev_01,pci\ven_127a&dev_1003&subsys_b0bc0e11,pci\ven_127a&dev_1003&cc_070000,pci\ven_127a&dev_1003&cc_0700
#-018 Searching for compatible ID(s): pci\ven_127a&dev_1003&rev_01,pci\ven_127a&dev_1003,pci\ven_127a&cc_070000,pci\ven_127a&cc_0700,pci\ven_127a,pci\cc_070000,pci\cc_0700
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#I393 Modified INF cache "C:\WINDOWS\inf\INFCACHE.1".
#I022 Found "PCI\VEN_127A&DEV_1003" in C:\WINDOWS\inf\mdmrpci.inf; Device: "Generic 56K HCF Data Fax Modem"; Driver: "Generic 56K HCF Data Fax Modem"; Provider: "Microsoft"; Mfg: "Generic"; Section name: "Modem1003".
#I023 Actual install section: [Modem1003.NT]. Rank: 0x00002001. Effective driver date: 07/01/2001.
#I022 Found "PCI\VEN_127A&DEV_1003&SUBSYS_B0BC0E11" in C:\WINDOWS\inf\mdmrpciw.inf; Device: "Compaq Data Fax Modem"; Driver: "Compaq Data Fax Modem"; Provider: "Microsoft"; Mfg: "Compaq"; Section name: "Modem1003".
#I023 Actual install section: [Modem1003.NT]. Rank: 0x00000001. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [Modem1003] in "c:\windows\inf\mdmrpciw.inf".
#I320 Class GUID of device remains: {4D36E96D-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "PCI\VEN_127A&DEV_1003&SUBSYS_B0BC0E11&REV_01\3&13C0B0C5&0&50".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [Modem1003.NT.Interfaces] from "c:\windows\inf\mdmrpciw.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "PCI\VEN_127A&DEV_1003&SUBSYS_B0BC0E11&REV_01\3&13C0B0C5&0&50".
#-035 Processing service Add/Delete section [Modem1003.NT.Services].
#E262 Controlling Service: Failed to open service "Modem". Error 1060: The specified service does not exist as an installed service.
#E275 Error while installing services. Error 1060: The specified service does not exist as an installed service.
#E122 Device install failed. Error 1060: The specified service does not exist as an installed service.
#E154 Class installer failed. Error 1060: The specified service does not exist as an installed service.

[2008/05/23 10:13:21 3812.5]
#-198 Command line processed: "C:\WINDOWS\system32\RUNDLL32.EXE" devmgr.dll,DeviceProblenWizard_RunDLL /deviceid PCI\VEN_11D4&DEV_1805&SUBSYS_180511D4&REV_00\3&13C0B0C5&0&50
#I060 Set selected driver.
#-019 Searching for hardware ID(s): pci\ven_11d4&dev_1805&subsys_180511d4&rev_00,pci\ven_11d4&dev_1805&subsys_180511d4,pci\ven_11d4&dev_1805&cc_078000,pci\ven_11d4&dev_1805&cc_0780
#-018 Searching for compatible ID(s): pci\ven_11d4&dev_1805&rev_00,pci\ven_11d4&dev_1805,pci\ven_11d4&cc_078000,pci\ven_11d4&cc_0780,pci\ven_11d4,pci\cc_078000,pci\cc_0780
#I022 Found "PCI\VEN_11D4&DEV_1805&SUBSYS_180511D4&REV_00" in C:\WINDOWS\inf\oem4.inf; Device: "Motorola SM56 PCI Fax Modem"; Driver: "Motorola SM56 PCI Fax Modem"; Provider: "Motorola Inc"; Mfg: "Motorola Inc"; Section name: "Modem14".
#I087 Driver node not trusted, rank changed from 0x00000000 to 0x00008000.
#I023 Actual install section: [Modem14.NT]. Rank: 0x00008000. Effective driver date: 11/05/1999.
#I022 Found "PCI\VEN_11D4&DEV_1805" in C:\WINDOWS\inf\oem4.inf; Device: "Motorola SM56 PCI Fax Modem"; Driver: "Motorola SM56 PCI Fax Modem"; Provider: "Motorola Inc"; Mfg: "Motorola Inc"; Section name: "Modem14".
#I087 Driver node not trusted, rank changed from 0x00002001 to 0x0000a001.
#I023 Actual install section: [Modem14.NT]. Rank: 0x0000a001. Effective driver date: 11/05/1999.
#I022 Found "PCI\VEN_11D4&DEV_1805&SUBSYS_180511D4&REV_00" in C:\WINDOWS\inf\oem14.inf; Device: "Motorola SM56 Data Fax Modem"; Driver: "Motorola SM56 Data Fax Modem"; Provider: "Motorola Inc"; Mfg: "Motorola Inc"; Section name: "SM56_PCII_INSTALL".
#I087 Driver node not trusted, rank changed from 0x00000000 to 0x00008000.
#I023 Actual install section: [SM56_PCII_INSTALL.NT]. Rank: 0x00008000. Effective driver date: 06/19/2000.
#I022 Found "PCI\VEN_11D4&DEV_1805&SUBSYS_180511D4&REV_00" in C:\WINDOWS\inf\oem18.inf; Device: "Motorola SM56 Speakerphone Modem"; Driver: "Motorola SM56 Speakerphone Modem"; Provider: "Motorola Inc"; Mfg: "Motorola Inc"; Section name: "SM56_PCII_INSTALL".
#I023 Actual install section: [SM56_PCII_INSTALL.NT]. Rank: 0x00000000. Effective driver date: 06/19/2003.
#-019 Searching for hardware ID(s): pci\ven_11d4&dev_1805&subsys_180511d4&rev_00,pci\ven_11d4&dev_1805&subsys_180511d4,pci\ven_11d4&dev_1805&cc_078000,pci\ven_11d4&dev_1805&cc_0780
#-018 Searching for compatible ID(s): pci\ven_11d4&dev_1805&rev_00,pci\ven_11d4&dev_1805,pci\ven_11d4&cc_078000,pci\ven_11d4&cc_0780,pci\ven_11d4,pci\cc_078000,pci\cc_0780
#I022 Found "PCI\VEN_11D4&DEV_1805&SUBSYS_180511D4&REV_00" in e:\downloads\sm56\sm56 speaker phone modem\smserial.inf; Device: "Motorola SM56 Speakerphone Modem"; Driver: "Motorola SM56 Speakerphone Modem"; Provider: "Motorola Inc"; Mfg: "Motorola Inc"; Section name: "SM56_PCII_INSTALL".
#I023 Actual install section: [SM56_PCII_INSTALL.NT]. Rank: 0x00000000. Effective driver date: 06/19/2003.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [SM56_PCII_INSTALL] in "c:\windows\inf\oem18.inf".
#I320 Class GUID of device remains: {4D36E96D-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-124 Doing copy-only install of "PCI\VEN_11D4&DEV_1805&SUBSYS_180511D4&REV_00\3&13C0B0C5&0&50".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [SM56_PCII_INSTALL.NT.Interfaces] from "c:\windows\inf\oem18.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "PCI\VEN_11D4&DEV_1805&SUBSYS_180511D4&REV_00\3&13C0B0C5&0&50".
#-035 Processing service Add/Delete section [SM56_PCII_INSTALL.NT.Services].
#E262 Controlling Service: Failed to open service "Modem". Error 1060: The specified service does not exist as an installed service.
#E275 Error while installing services. Error 1060: The specified service does not exist as an installed service.
#E122 Device install failed. Error 1060: The specified service does not exist as an installed service.
#E154 Class installer failed. Error 1060: The specified service does not exist as an installed service.#W422 Coinstaller 3 (Post Processing) modified status. No Error.

jawanda56

patio · « **Reply #28 on:** May 25, 2008, 07:03:52 AM »

This means Windows does not like the unsigned driver from Motorola and is blocking the install of a service needed to run it...
Unsigned driver issues need to be rectified between Microsoft and the hardware vendor themselves.
Again this will all be solved by getting a new modem.

jawanda56 · « **Reply #29 on:** May 25, 2008, 07:42:28 AM »

Fully agree Patio, Motorola's driver is unsigned and windows warns while installation process about it and option to continue. It is rather strange the unsigned driver will end up with error: The specified service does not exist as an installed service.

My Driver Signing option is set to 'Warn', which is default setting.

In case of the Modem (borrowed from a friend): Compaq Data Fax Modem. There is no issue of unsigned driver and it also failed to install and ended with the same error: The specified service does not exist as an installed service.
(see first portion of the setuoapi log in reply #27)

Comments please...

jawanda56

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